Sales Support Representative Retail

The Job

Your Mission

• Ensure excellent services and support towards our customers;
• Manage incoming orders and sales with aim for efficiency and excellent service;
• Nurture and develop customer relations with a focus on maintaining a high service level;
• Work pro-actively with existing customers;
• Ensure perfect liaison in forecasting needs from the customers and stock levels;
• Monitor the order process and make sure products are delivered following customer agreements;
• Analyzing and monitoring sales- and turnover results of your client portfolio and identifying commercial opportunities to Sales;
• Suggest actions and ways to further improve the business;
• Be constantly critical about the ways of doing business and pro-active for (new) opportunities;
• Being a sparring partner for Sales and suggest, identify, inform and sometimes challenge them in relation to collections, commercial opportunities, terms & conditions, replenishment methods, logistic models etc.
• Coordinating bi-annual sample processes;
• Plan and prepare sales meetings together with the sales team;
• Limited travel to visit markets, customers and be present at International Sales Meetings is expected;
• Monitor SMU and SH (special handling) process and responsible for on-time delivery;
• Debtor management.
   

Your Talent

• Commercial experience developed in the Sporting/Fashion goods or FMCG industry 
• Bachelor’s degree in Business Administration or an economics/sales related field;
• Strong and positive team player with a solution focused approach and a high quality standard of execution and delivery;
• Knowledge of International trade conditions, incoterms, export procedures and documentation;
• Fluent written and verbal communication in English;
• Results oriented and organizational awareness;
• Strong operational skills, and experience with processes (SMU’s, forecasting, Inco terms);
• Affinity towards digitalization and E-commerce;
• Proactive and problem solving, eager to learn, self starter, self aware and self confident, not afraid to speak up, hands-on;
• Able to think in processes (think and hands on mentality) 
• Ability to focus on continuous improvement and development;
• Excellent knowledge of Microsoft Office (Outlook, Excel, Powerpoint and Word);
• Knowledge of SAP is preffered;
• Fulltime available ( min 32 hours)

This role is based in 's-Hertogenbosch, the Netherlands. Working remotely from other countries is not possible.

To be considered for this position, you must be legally authorized to work in the Netherlands without the need for a work permit.

We Offer

• Our salaries are based on 38 hours per week, but fulltime work is 40 hours per week. Instead, you choose between a lot of holidays; 40 per year ór choose for a 40-hour salary per month with still 28 holidays. You can switch every six months;
• Annual bonus scheme;
• New hires (introduction) days with all new colleagues from all our global offices;
• Great offer of e-learnings and a training offer for personal development;
• Enough free fruit for you daily vitamins;
• Provided lunch for low cost;
• Choose between lease-bike, NS Business Card or travel by car for € 0,23 per km (>10km).
• 8% holiday allowance, employee insurances and a good pension scheme;
• Employee discount on the PUMA, Levi’s, Fuelforfans and BMW Lifestyle websites;
• Hybrid working. On fulltime basis 3 days in the office and 2 days at home (incl. allowance for home working);
• Flexible working hours, modern workspace and a good working atmosphere;
• International working environment with colleagues of more than 50 different nationalities;
• Wellbeing activities (f.e. yoga and bootcamp);
• Community involvement (stichd impact tool);
• stichd drinks 5/6x per year in the city center of Den Bosch;
• Work hard, play hard. Our stichd-events are legendary.