Job description

About Insite

Established in 2009, Insite Energy is a dynamic, fast-growing company that provides services to heat network suppliers in the UK. The services provided include metering & billing of residential customers, the installation (and retrofit) of credit billed and pay-as-you-go equipment, and ongoing maintenance and management of the heat network schemes.

We pride ourselves on our commitment to working as one team to put the customer and client first, delivering a reliable, competitive, and professional service. We are tireless in our efforts to be the best at what we do, which is reflected in our Trustpilot rating. With just over 70 current employees, we are small but mighty, delivering more by working together.

At Insite Energy, we embrace diversity and inclusion. We value all backgrounds, identities, and experiences. We're committed to providing equal opportunities for all and offering reasonable adjustments to ensure accessibility and inclusivity throughout the application process and in the workplace.

About the role

The Maintenance Team is responsible for day-to-day maintenance and on-going site support services and maintenance of metering, pay-as-you-go and related IT equipment and for some sites we also are responsible for maintenance of the whole energy network. For example, for a heating system this will be from the heat generation equipment (usually boilers) in the plantroom to the individual dwellings heating source which is usually a Heat Interface Unit (HIU).

The Senior Commercial Heat Network Engineer will support the installation, maintenance, and effective operation of heat network equipment (Boilers, Chillers, Fan coil units, HIU’s, Valves, Meters, PAYG devices & metering systems) deployed within our client’s developments and their customer’s homes.

Following documented workflows & processes and working with key supply partners, the senior commercial Heat Network Engineer will carry out maintenance and repairs on the commercial heating systems, commissioning, commercial gas safety checks and Heat Interface fault detection & remedy and maintenance of heat metering equipment to the domestic heating sector. Much of this role includes working in the built environment on multi- million-pound construction schemes and in people’s homes.

The senior Commercial Heat Network engineer will also support with the development and growth of a team of Commercial Heat Network Engineers, working with the Head of Maintenance to build, develop and provide technical support.

The role is a support function to our Maintenance team and Client Services; the role is a vitally important aspect to maintaining Insite's great reputation for customer service & quality and delivering our ambitious growth plans.

Specific responsibilities include:

Developing a team of Commercial Heat Network Engineers.
Maintenance of metering and billing systems and heating and cooling systems.
HIU and heat meter replacement, maintenance and servicing and retrofitting Pay-As-You-Go metering systems.

Location and working hours:

Primarily field based in London, with the anticipation that two days a week might be UK wide.
Office base location: Moorgate, London (WeWork)

Required skills and attributes:

Valid Commercial & Domestic Gas Qualifications - COCN1, CIGA1, ICPN1, TPCP1/1A, CCN1, WAT1, CKR1, HTR1, CPA1 (Minimum six months remaining prior to renewal of certification). This is not essential but preferred.
Must hold NVQ level 2 or higher plumbing and heating.
Desirable to hold NIC 18^th edition in domestic wiring (or equivalent) but, not essential.
Experience and knowledge of heating control systems is also preferred.
Previous experience in a service and maintenance environment
Excellent verbal communication skills.
Experience of writing reports and completing job cards to a high standard
Confident and experienced in using a laptop/ tablet including inputting and uploading data.
Experience of building services engineering within district and community heating, or large scale plant rooms/energy centres.
Experience of working within a service industry.
Understanding of communal/district heating schemes.

Must hold CSCS card (or able to get one).

SMSTS or SSSTS H&S desirable.
Full, clean driving licence is essential.

Benefits:

Salary: £55,000 to £60,000 depending on experience and qualifications
Holiday Allowance: 25 days of holiday per year, plus English bank and public holidays, plus an additional day of Birthday leave.
Company van: driving licence (with no / low penalty points) essential.
Pension Scheme: Employer pension contribution matched at 4%.
Employee Assistance Programme (EAP): Free, confidential support available for personal and professional challenges.
Corporate Social Responsibility (CSR) Programme: "DO RIGHT WITH INSITE" provides up to 2 paid days off per year for volunteering with company-led initiatives.
Social Events: Regular company social events, including an annual Summer Party and Christmas Party.
This benefits package offers a vibrant and supportive work environment, with opportunities for professional growth, work-life balance, and community engagement.