Grow Healthy
If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don’t just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it’s a calling that drives us forward every day.
Job Overview
The AVP, Virtual Health Services spearheads the administrative and business management of all telehealth clinical services provided by AltaMed inclusive of virtual urgent care programs, such as, AltaMed Now, the Patient Service Center, Message Management, Centralize in-basket, e-Consult services and Centralized Outreach teams. Collaborating closely with Health Services leaders, this role oversees the strategic development and operational implementation of all virtual care programs, encompassing telehealth, telephone RN triage, MyChart, digital outreach, and contact center platform initiatives. The AVP optimizes patient experience by leveraging virtual care strategies and technology to enhance access while advancing value-based care objectives. Key responsibilities include identifying and implementing workflows, technologies, and evaluation methodologies for virtual care delivery, encompassing telephonic, video, face-to-face, and one-to-one alternative visits, thereby enriching overall patient engagement. In addition, the AVP is tasked with ensuring the fiscal performance, budget adherence, and employee engagement goals of all areas under their purview. They lead projects and utilize PDSA (plan-do-study-act) models to initiate and scale initiatives with regional support. Lastly, this role actively engages in policy and community advocacy efforts, both internally and externally, to drive legislative changes that positively impact telehealth and virtual care delivery.
Minimum Requirements
1. Bachelor’s degree required.
2. Master’s preferred
3. Minimum of 10 years of experience in a directly related healthcare field required.
4. Minimum of 5 years in ambulatory care, 3 years telehealth/virtual care implementation and operations, or other equivalent relevant healthcare experience required or a minimum of 3 years in a leadership capacity required.
5. Comprehensive knowledge of virtual health laws, rules, and regulations.
6. Experience in financial management, program development, personnel management, project management and quality management strongly preferred.
7. Demonstrated results in executing initiatives and projects.
Compensation
$161,470.00 - $201,843.00 annuallyCompensation Disclaimer
Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. AltaMed is committed to ensuring a fair and competitive compensation package that reflects the candidate's value and the role's strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives.
Benefits & Career Development
Job Advertisement & Application Compliance Statement
AltaMed Health Services Corp. will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.
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