Regional Support Manager

If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.

Regional Support Manager

Location: London (Maida Vale, Primrose Hill, St John's Wood, Ealing, Highgate) + Hybrid Working Hours: 42 hours per week (Monday to Friday, 8 AM - 5 PM) Reports to: Lead Clinical Director.

About Us: Village Vet is a leading veterinary practice providing top-quality pet care across multiple sites in London. We pride ourselves on our excellent client service, clinical expertise, and supportive team environment. We are looking for an experienced and motivated Multi-Site Practice Manager to oversee operations across five of our London sites.

Role Overview: The Multi-Site Practice Manager will play a pivotal role in ensuring the smooth day-to-day management of multiple practices, delivering excellent care to clients and their pets. You will be responsible for leading and developing a diverse team, managing the scheduling and daily operations, maintaining high standards, and supporting the financial performance of each site. This role requires a mix of on-site management, hybrid work, and occasional travel between locations.

Key Responsibilities:

· Site Management: Oversee operations across five practices (Maida Vale, Primrose Hill, St John’s Wood, Ealing, and Highgate), ensuring efficiency and high standards are maintained.

· Team Leadership: Line manage a diverse team, including lead Client Care Advisors (CCAs), veterinary nurses, part-time drivers, regional Customer Care Managers, and other associates. Support and mentor team members to help them grow and succeed.

· Driver & Vehicle Oversight: Manage driver schedules, oversee vehicle maintenance, including MOTs, servicing, and tax. Ensure communication with our cattery when rota changes occur.

· Scheduling & Diary Management: Manage the scheduling of vets, nurses, and CCAs, keeping diaries free of blockers and optimising availability for all sites. Conduct weekly and yearly consulting block reviews for practices.

· Rota & Leave Management: Oversee rotas for nurses, vets, and CCAs. Approve annual leave and track Continuing Professional Development (CPD) requests.

· Recruitment & Onboarding: Manage the recruitment and onboarding of new staff, including creating job adverts, conducting interviews, and organising induction processes. Handle sponsorships and visa requirements as needed.

· Payroll & Financial Oversight: Monthly payroll management, including timesheet approvals, calculating absences, and handling payroll queries. Support the Clinical Director (CD) with profit and loss (P&L) responsibilities, analyse KPIs, and manage invoicing.

· Health & Safety Compliance: Ensure all sites comply with health and safety standards, oversee risk assessments, and support training initiatives.

· Client Care & Complaints Management: Address client complaints and feedback. Mentor associates on effective client communication and implement improvement strategies.

· HR & People Management: Manage all HR-related tasks, including probation reviews, performance management, sickness, and absence management. Conduct formal meetings, flexible working requests, and manage conflict resolution.

· Operations & Maintenance: Oversee maintenance projects, refurbishments, and routine upkeep of practice facilities. Manage stock control, procurement, and ensure practices adhere to approved supplier protocols.

· Administrative Duties: Manage the workflow in systems like Workday, oversee expense approvals, debt control, finance queries, and legal issues.

· Practice Standards & Accreditation: Lead the preparation for the 2025 practice standards reaccreditation, ensuring that all policies and procedures are followed and up-to-date.

· Hybrid Working: Spend a minimum of three days per week on-site, spread across the five practices, with flexibility to work from home or attend away day meetings on other days. A work laptop and phone will be provided for remote access.

About You: The ideal candidate will be an experienced practice manager with a proven track record of managing multiple sites or a large team. You should be comfortable with diary management, rota scheduling, HR responsibilities, financial oversight, and mentoring staff. A background in the veterinary sector is a plus, but candidates with transferable management skills from other sectors are also encouraged to apply.

Key Skills & Experience:

· Strong leadership and people management skills

· Excellent communication and organisational abilities

· Ability to work independently and manage multiple priorities

· Financial acumen and experience managing budgets

· Familiarity with HR policies and procedures

· Comfortable with diary management and scheduling

· Experience in the veterinary sector is desirable but not essential

· Competence in using practice management systems and other relevant software

What We Offer:

Benefits

· 5 weeks + bank holidays (pro rata'd for fixed term)

· Additional paid day off to celebrate your birthday

· Enhanced equal family leave

· Enhanced sickness policy

· Access to an extensive range of clinical and non-clinical learning and development programmes

· Progression & development opportunities

· Staff discount schemes

· Discounts with PetPlan

· Wellness program, including;

· Employee Assistance Programme (EAP)

· Gym membership discount

· Cycle2Work scheme

· Eye care vouchers

· Flu vaccine voucher

· Recruitment reward scheme

Salary Value:£40,000 per annum;

Salary Description:Up to, description on experience;

We are proud to be Linnaeus, part of Mars.

Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people.

Why Linnaeus?

-    We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets

-    We lead on sustainability and collectively drive positive change for people, pets and the planet

-    We prioritise your mental health and wellbeing – valuing equity, diversity and inclusion

-    We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one.

We team up within our Mars family in partnership for a stronger future.

Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates.

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people.

If you would like to apply for this role, please click the ‘Apply’ button or for more information or please reach out directly to our Talent Acquisition team at careers@linnaeusgroup.co.uk