Job description

The Role

As a Senior Application Services Engineer, you will be part of a global support team managing products and applications worldwide. You will work closely with development and architecture teams to consolidate and replace caching systems & message brokers while centralizing logging across the globe. Playing a critical role in strengthening the product lifecycle by ensuring robust application layers and system reliability consolidating over 450 products across +42 business units. You’ll have the opportunity to extend your expertise to harden products, reduce downtime, and enhance overall performance.

What You’ll Do

Provide L3 support experience in leading 24x7 on-call support for highly critical customer-facing applications with technical depth in troubleshooting issues quickly and following up with permanent fixes.
Support a broad range of technologies Windows/Linux, multi-tier web applications, middleware (web/app servers, infrastructure, containers, message queues, containers, databases, networking)
Effectively deploy applications by building automation suites (GitHub, Ansible, semaphore…)
Install, configure, and tune middleware applications (sFTP, Apache, Tomcat, IIS, Redis, RabbitMQ, Graylog, Kakfa, IBM-MQ)
Setup monitoring at all layers of the application stack and resolve alerts quickly using NewRelic
Application performance tuning, outage troubleshooting / triage, short term / long-term fixes
Work closely with development/architecture replace and reduce the footprint and cost of infrastructure on the cloud by migrating to our on-premise data centers
Improve architectures by enhancing application architecture, and redundancy, across, legacy systems
Centralize logging in production environments using Graylog
Ensure design, infrastructure, processes, and operational documentation are up to date
Automate repetitive tasks, leaning out processes that drive down outages and deliver quick results
Familiarity with Public & Private Cloud (AWS, Azure, GCP), and on-prem VMware virtualized systems environments.
Networking basic knowledge, (F5, HAproxy)
Ability to drive own bodies of work using Atlassian stack

What you will bring:

Data-Driven & Communication: You’ll need strong communication skills to hold technical conversations in English, asking relevant questions to guide problem-solving processes.
Problem Solving: You should possess strong critical thinking skills to navigate unfamiliar situations, providing clear, step-by-step troubleshooting guidance. You’ll lead on calls, mentor team members, and prioritize issues by evaluating their impact, urgency, and resource requirements.
Application Services and Infrastructure: You’ll have to be capable of navigating through the IT infrastructure, regardless of minimal background on its architecture leveraging your previous experience
Installation and Configuration of Software: Proficiency in both Windows and Linux environments, adept at multiple protocols/tools (HTTP, HTTPS, TLS, TCP, UDP, SMTP, ICMP, FTP, sFTP, SSH, RDP) expertise in technologies/practices like (VPN, Jumphost, DHCP, Active Directory) webservers, F5, HAProxy, and Apache, Nginx, IIS, Websphere, VMware, Git.
Monitoring Experience: You’ll have experience setting up proactive monitoring systems to prevent recurring outages, identifying necessary configurations, and proposing short- and long-term solutions to post-incident scenarios.
Understanding of Application SDLC and On-Call Support: You’ll provide on-call support on a rotational basis, diagnosing, triaging, and fixing system issues during outages. Bonus: Knowledge of source control management and CI/CD automation processes (Ansible) is highly valued.
Intellectual Curiosity and Can-Do Attitude: We’re looking for someone eager to contribute with contagious enthusiasm. In times of uncertainty, you’ll help clarify chaos, engage in outages, projects, and specialists when necessary, and bring thoughtful, clear-headed solutions.

Bonus Points: Hands-On experience with any Message broker technology such as RabbitMQ, Kafka, IBM-MQ, ActiveMQ, Tibco, MSMQ, RedHat AMQ, SQS, Redis, Graylog, LDAP, AWS, Azure, VMWare

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