Customer Success Manager (German speaking, all genders)

Join Us in Shaping a Greener Future!

 
Resourcify is the all-in-one waste management and recycling platform.

At Resourcify, we’re on an exciting mission to make waste a thing of the past. Our goal? To simplify and improve waste management by creating the most useful and insightful data in the industry. Using smart technology, we help businesses streamline their processes, connect with key players, and achieve their sustainability goals—all while making a zero-waste future possible.

Our award-winning platform gives businesses the tools they need to manage, track, and improve their recycling efforts. Big names like McDonald’s, Johnson & Johnson, Rolls-Royce, and OBI trust Resourcify to transform how they handle waste—and we’re proud to be driving this change.

With €14 million in Series A funding, we’re growing fast and gearing up for our next big chapter. We’re expanding our platform, increasing our impact, and working hard to lead Europe’s transition to a circular economy.

As our Customer Success Manager (all genders) you will take responsibility for our new customers and makes their onboarding to our software an efficient process and seamless experience. Your job is to work alongside our sales, product and marketing teams to unlock the full potential within each customer. The ideal candidate is a high-energy, proactive go-getter who loves a challenge and is comfortable working in a multi-cultural environment and leading complex sales and implementation processes.

Join our Resource Revolution!
 

Your mission:  

• You partner with the sales team to take-over new customers, get them up and running and support them with implementation and usage of our software.
  
• You will lead and own the onboarding process from start to finish.
  
• You support in developing training materials and execute trainings for our different user roles. 
• You collaborate with our technical customer support team to ensure all customer requirements are met, also after go-live. 
• You build strong customer relations to guarantee customer satisfaction.
• You are the main contact for our customers and introduce them to new software features and thus generate revenue through upsells.
• You will own the customer renewal and retention process, through strategic Quarterly business reviews & churn mitigation schemes.
• You strongly collaborate with our product team and feedback new customer requirements to our various Product Managers. 
• You work with our marketing team to collect valuable customer stories and build case studies.
• You take initiative to improve Resourcify team practices, tools, and content. 

How you will make an impact: 

• You have around 3 + years experience in customer success, project management and upselling B2B tech / in a SaaS company
  
• You are experienced in being the interface between business and development teams and thus have the ability to speak the language of both worlds
  
• You are able to work independently and prioritize well with excellent time management and project management skills.
  
• You possess a customer centric- and entrepreneurial mindset.
  
• You are highly empathetic with great communication skills, and a high degree of self-reflection combined with the desire to care for our customers.
  
• You are fluent in written and spoken German and English.
  
• You have a genuine passion for recycling, technology and people.
  
  

How we appreciate and empower Resourcians: 

• We offer you a great working environment: Be part of a fast growing company with fantastic team members.
• We love flexible working: Your times are flexible as you’ll be measured by your success, not by the number of hours you clock in.
• We provide you with extra time to recharge: With our flexible vacacion policy you’ll have 30+ days of vacation to refuel your batteries and enjoy your life besides work. Not enough? You are more than welcome to take more days!
• We are a remote first company and convinced that we can do excellent work from (almost) anywhere: You have the option to work from our central, beautifully equipped offices in Hamburg, Berlin and Munich or fully remote within Germany. At the moment we can also offer permanent employment Austria. 
• We love a Workation! You can enjoy temporary remote work for up to 3 months provided that you have access to high speed Internet.
• We thoroughly enjoy each others’ company: Once a year we come together for an exciting company offsite to have fun and foster relationships. In addition, we also plan team events on a smaller scale.
• We provide you with high quality, technical equipment (Laptop) and an additional Home-Office Budget to transform your home into the most enjoyable place to work.
  
  

We celebrate our differences and welcome people from all walks of life: 

At Resourcify, we’re proud to be an Equal Opportunity Employer. We believe diversity fuels innovation and strive to create an inclusive environment where everyone feels valued. Unique perspectives and experiences help us better understand our customers and drive new ideas.

Think this role might be a fit, even if you don’t check every box? We’d love to hear from you—your unique skills might be exactly what we need!

Ready to Make an Impact?

Join Resourcify and help us transform waste management.

Together, we can grow sustainably.