Trip Coordinator - Remote

Key Responsibilities:

• Client Consultation: Engage with clients via phone to comprehend their travel preferences, budget constraints, and specific needs. Present various travel options and provide tailored recommendations.
  
• Travel Itinerary Planning: Create personalized travel itineraries that cater to clients’ requirements, encompassing flights, accommodations, transportation, tours, and additional activities.
  
• Booking Arrangements: Manage and finalize bookings for essential travel components, including flights, hotels, rental cars, cruises, tours, and other travel-related services.
  
• Travel Documentation: Assist clients in obtaining necessary travel documents, such as passports, visas, and travel insurance, ensuring all documentation is accurate and compliant.
  
• Travel Advice: Share valuable insights about travel destinations, cultural norms, weather conditions, safety measures, and local customs. Provide tips to enhance the client’s travel experience.
  
• Problem Resolution: Proactively address and resolve issues or changes in travel plans, such as flight cancellations or booking discrepancies, while offering alternative solutions to ensure client satisfaction.
  
• Budget Management: Help clients find the best travel options within their budget, ensuring they receive exceptional value for their investment.
  
• Customer Service: Maintain ongoing communication with clients throughout the planning process and their travels, promptly addressing any questions or concerns.
  
• Industry Knowledge: Stay informed about the latest industry trends, travel regulations, and safety guidelines. Develop relationships with travel vendors and suppliers.
  
• Sales and Marketing: Promote travel services to potential clients through direct outreach or marketing initiatives, generating new leads and maintaining a client database.
  

Requirements

Qualifications and Skills:

• Education: High school diploma or equivalent; a bachelor’s degree in hospitality, tourism, business, or a related field is preferred but not required.
  
• Experience: Prior experience in travel planning, customer service, or a related field is advantageous.
  
• Skills: Excellent communication and interpersonal skills, strong attention to detail, problem-solving capabilities, and superior organizational skills. Proficiency in travel booking software and computer applications is essential.
  
• Certifications: No prior certifications required; we provide certification training.
  
• Personal Attributes: Ability to work independently, a passion for travel, adaptability, and a strong customer-focused approach.
  

Benefits

Benefits:

• Ample opportunities for career advancement.
  
• Obtain your own IATA number.
  
• Access to discounted travel benefits.
  
• Opportunities for familiarization trips.
  
• Highly flexible working hours.
  
• Remote work environment.