Offer summary
Qualifications:
Minimum of 2 years in team management or user support., Data analysis skills with CRM tools experience., KPI structuring and monitoring experience., Clear communication skills both verbal and written..Key responsabilities:
- Manage indicators and analyze KPIs.
- Lead the support team in a collaborative environment.
- Oversee user relationships and demands efficiently.
- Implement continuous process improvements.
- Ensure the team is trained on company values.
- Supervise multi-channel communication flow.
- Create managerial reports for strategic decision-making.
