Utilisation Manager

Perkbox Vivup are a specialist provider of Employee Assistance Provision (EAP). With clients across the UK, within the Public and Private sector, we are a growing provider of EAP. We are proud of our clinical excellence, clinical governance, innovation, and service delivery. We provide a wide range of clinical support and therapeutic interventions to employees across a wide range of industry sectors. Innovative, passionate, and dynamic we see our staff as our best asset, for the contributions they make across our services.

In an exciting stride forward for both organisations, employee benefits experts Perkbox and Vivup have joined forces to create a world-class benefits, wellbeing, and engagement platform.

With over two decades of combined experience, our goal is to enable more organisations to better support and engage their employees — something which has become essential in the wake of a global pandemic and a hard-hitting cost-of-living crisis.  

This pivotal role serves as one of three direct reports to the Head of EAP Administration, focusing on delivering essential services, maintaining high standards, and ensuring performance meets key KPIs.

The Day-to-Day

• Manage sickness and absence daily
  • Provide effective support for line managers approving annual leave so that we can ensure we can deliver appointments
  • Manage sickness and absence alongside line managers, ensuring that appointments are quickly rearranged or covered
  • Create required action plans to look after clinician wellbeing following sickness

• Managerial oversight of all clinical diaries

• Liaise with Heads of Service to ensure clinical diary management is optimised and that sessional offerings are in line with business demand

• Create and maintain the clinical rota for the ITMS ring group, populated sufficiently in advance. Any other future clinical ring group rotas will also be held by the utilisation manager

• Report utilisation MI to Clinical SLT

• Highlight workforce planning needs; act as early-warning system for capacity concerns / demand surges

• Maintain overview of current capacity vs ongoing demand and report to Clinical SLT

• Be first-line support to Clinical Team for all issues around CLIVE, Core and diary management

• Be the diary management “champion” and provide induction and refresher training to the wider team

What are we looking for?

• Ability to analyse data and produce high-quality reports
• Highly organised & excellent time management
• Solution focused
• Experience in forecasting
• Knowledge of regulation
• Strong leadership skills
• Knowledge of rota creation and rota management
• Strategic thinker
• Innovative thinker
• Open to new technologies
• Strong IT skills

Please note, all applicants must be legally entitled to accept and perform work in the UK and all positions are subject to an enhanced DBS check.

Our average process takes around 2-3 weeks, but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process. If you have any specific questions ahead of this, please contact us on talent@vivup.co.uk

We’re committed to being an inclusive employer and creating a fair workplace for all. We encourage applications from candidates across all backgrounds, circumstances, ages, disabilities, ethnicities, religions or beliefs, gender identities, or sexual orientations

We're happy to offer reasonable adjustments during our hiring process. Just let us know, and we'll make it work for you. Your comfort and success matter to us!