EAP Administration Lead

Perkbox Vivup are a specialist provider of Employee Assistance Provision (EAP). With clients across the UK, within the Public and Private sector, we are a growing provider of EAP. We are proud of our clinical excellence, clinical governance, innovation, and service delivery. We provide a wide range of clinical support and therapeutic interventions to employees across a wide range of industry sectors. Innovative, passionate, and dynamic we see our staff as our best asset, for the contributions they make across our services.

In an exciting stride forward for both organisations, employee benefits experts Perkbox and Vivup have joined forces to create a world-class benefits, wellbeing, and engagement platform.

With over two decades of combined experience, our goal is to enable more organisations to better support and engage their employees — something which has become essential in the wake of a global pandemic and a hard-hitting cost-of-living crisis.  

This role leads the administration team to ensure the seamless delivery of both clinical and non-clinical administrative functions. It focuses on maintaining high performance by monitoring standards and KPIs while fostering team engagement. Additionally, the role requires balancing operational excellence with sensitivity and ethical considerations inherent in a clinical business environment.

The Day-to-Day

• Oversee and manage the utilisation and client admin teams 
• Create one multifaceted function to include, GP Letters, 111 calls, Management Referrals, Affiliate management, Diary Management, Critical Incident pathways etc. 
• Oversee training for all administration staff, including cross-training all staff within the 3 administrative functions to be able to cover each other across function
• Ensure IT data accuracy, track KPIs, and collaborate with finance for invoicing.
• Handle customer complaints, support critical incident pathways, and improve workflows for efficiency.
• Maintain confidentiality and data protection compliance, ensuring adherence to SLAs and quality standards.

What are we looking for?

• Strong leadership skills 
• Ability to analyse and present data 
• Highly organised & excellent time management 
• Solution focused 
• Experience in administration management 
• Strong understanding of workforce planning
• Strategic thinker

Please note, all applicants must be legally entitled to accept and perform work in the UK and all positions are subject to an enhanced DBS check.

Our average process takes around 2-3 weeks, but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process. If you have any specific questions ahead of this, please contact us on talent@vivup.co.uk

We’re committed to being an inclusive employer and creating a fair workplace for all. We encourage applications from candidates across all backgrounds, circumstances, ages, disabilities, ethnicities, religions or beliefs, gender identities, or sexual orientations

We're happy to offer reasonable adjustments during our hiring process. Just let us know, and we'll make it work for you. Your comfort and success matter to us!