Operational Controls Manager

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

The Operational Controls Manager leads the strategic initiative to provide operational risk/return expertise to the claims organization. This role has deep insights across business/functional areas to challenge and report. This role is responsible for implementing and influencing national claims control framework within Allstate. This role will be responsible for building out the control framework for national claims consisting of tools, standards, and risk/mitigation processes. This role will lead the operational controls team will direct and assists AORs to identify and assess risk, mitigate risk in accordance with appetite and analyze and understand the risk environment overall.

Key Responsibilities

• Influences the appropriate management of risk, including: monitoring, reporting, and an escalation structure to optimize risk and return.
• Performs operational risk assessments within the claims business units.
• Professional knowledge in operational risk management and its impact on the enterprise.
• Leads the implementation of the national claims control framework to optimize enterprise risk and return management strategy.
• Accountable to escalate and report significant issues.
• Responsible for effective independent challenge of first line risk management activities, thematic reviews and ‘deep dives’.
• Integrates information and data to form hypotheses and assumptions of future impact.
• Reviews, researches, interprets, and analyzes operational risk data to identify trends, emerging risks, and issues.
• Communicates to national claims senior leadership on an ongoing basis regarding control framework findings.
• Contributes and leads the strategy of the national claims risk management program.

Education

• 4 year Bachelors Degree (Accounting, Finance, Economics Preferred)
• CPA is an asset.
• CCEP is an asset.
• CIP, ACIP, FCIP is an asset.

Experience

• 7 or more relevant industry experience.

Supervisory Responsibilities

• This job has supervisory duties.

Education & Experience (in lieu)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.  

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. 

Good Hands. Greater Together.®