Do you love to help people, like to solve problems, and enjoy working in a dynamic environment? If the answer is “yes”, we should talk.
Many of the world’s best-known and biggest companies and governments around the globe rely on CWT to keep their people connected – anywhere, anytime, anyhow – by providing an efficient, safe, and secure business travel experience.
Be at the heart of our business.
As a travel counselor, you will provide outstanding customer service to corporate travelers before, during, and after their business trips. Through our winning combination of outstanding people and innovative technology, we’re focused on ensuring that the travel experience of our customers is unforgettable from start to finish, for all the right reasons.
And as part of the Traveler Experience organization, you’ll be at the forefront of providing that exceptional experience. Beyond making bookings, you’ll play a key role in delivering a safe and enjoyable journey to our clients’ traveling employees.
We are looking for a specialized group of seasoned travel counselors with amazing energy, experience, and customer service mindset to be part of our 24x7x365 NORAM After Hours Team. Our clients rely heavily on this team to assist in situations where they need support outside of business hours. Requests are often times near or on trip and impacted by weather delays and other impacts to the industry at large. Shifts are nights, weekends, holidays and are shift-differential eligible. The right candidates must have the ability to thrive as a positive individual contributor in a fast-paced, first-call-resolution oriented, after-hours environment.
On a Day-to-day Basis, You Will
- Create and complete travel arrangements (air, hotel, car, rail)
- Ensure reservations are built according to client standards and preferences
- Act as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience
- Handle a wide range of bookings from simple ones to complex bookings with potentially non-standard and multi-destinations, ticket exchanges, and complex fares
- Make changes or solve any issues that might occur during or before the travel
- Assignments include both routine and non-routine work
- May manage first level customer complaints/escalation (pre-travel or on-trip)
- Effectively demonstrates patience, empathy, understanding while controlling the contact.
- Benefit from comprehensive training by experienced colleagues and use our social intranet to always stay up-to-date
Sound exciting? Welcome to a culture of caring
Joining CWT means becoming part of a collaborative, close-knit, global community. Our “people first” ethos starts with our colleagues. As a member of the CWT team, you’ll see that our core value of caring runs deep. It goes beyond the confines of our company too; our commitment to corporate social responsibility is deeply rooted in what we do and who we are.
Because we care so much for our travelers we also care for our colleagues by fostering a high-performance and high-quality environment, fully supported by our leaders helping you succeed.
We actively look for people who bring a positive attitude to work with them and that’s reflected in the atmosphere in our offices, remote teams, and contact centers, and the dynamic between colleagues. Our people want to be here — which explains the long careers of so many of our colleagues.
Speaking of longevity, CWT has been in the travel industry for 150 years (and counting). We’re proud of our history and even more excited about where we’re going next: the corporate travel industry is bouncing back strongly after the pandemic, promising to be bigger, more exciting, and more innovative than ever before.
Qualifications
Let’s grow together
The corporate travel industry is bouncing back strongly after the pandemic, promising to be bigger, more exciting, and more innovative than ever before. If you’re looking to learn and grow in your career on the frontline of this exciting industry, we’ll be there to support your journey and give you all the tools you need to excel.
The experience and attributes we’re looking for in new team members include:
- 3 or more years experience working as a Travel Consultant (or 5 years in other customer service industry)
- Advanced knowledge of GDS (Sabre or Amadeus)
- A genuine passion for high-quality customer service — we care about our customers and it’s important to us that you do too
- Good verbal and written communication skills
- Strong teamwork skills
- A positive, “can do” attitude
- Willingness to learn and grow!
CWT accepts Military experience/certifications as a substitute for some requirements.
What’s in it for you?
There Are All Kinds Of Advantages To Joining The CWT Community. We Hope These Things Have Already Won You Over — But Just In Case, Here Are a Few Extra, Important Details You Probably Want To Know
- Hands-on paid training
- Competitive compensation — including shift differentials, referral bonuses, and supplier incentives
- Salary Range between USD $46,000 - USD $47,000 yearly.
- 3 weeks of vacation, 14 days of paid holidays, and 8 days of sick leave each full year
- Flexible working options: Full-time, part-time, nights and weekends
- Medical/dental/vision
- Employee discounts and supplier incentives
- Employee Assistance Program & Employee Resource Groups
CWT is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
CWT also offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to TalentAcquisitonAmericas@mycwt.com. In your email, please
