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Client Services Representative - SJO

extra holidays - extra parental leave
Remote: 
Full Remote
Experience: 
Entry-level / graduate
Work from: 
Costa Rica

Offer summary

Qualifications:

Advanced English (C1 or higher), Fluent in Spanish, Higher education preferred, Strong communication skills.

Key responsabilities:

  • Handle calls and messages for clients
  • Scheduling appointments and live interpretation
AnswerHero logo
AnswerHero Telecommunication Services SME https://answerhero.com/
51 - 200 Employees
About AnswerHero
AnswerHero is the leading answering service in the nation, providing high quality answering solutions to keep your business operating successfully. Our 24/7/365 operation, fully bilingual agents, and state of the art technology ensures that all your calls receive the highest quality of answering care and business class, solidify your company’s growth.What makes us the best? We own all our call centers which means that when it comes to training, quality and service we are in complete control. That ownership gives us the ability to give every client exactly what they need to succeed when partnering with an answering service.
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Job description

Who are we? 

If you’re a caring communicator who’s passionate about making a difference through meaningful interactions, we’d love to hear from you! 

Are you ready for your next career challenge? Join AnswerHero, a bilingual live call answering service and virtual receptionist company established in 2010. Our team of around 115 professionals is spread across the United States, Honduras and Costa Rica.  

We cater to small and medium-sized businesses in the US, offering services that go beyond traditional call center tasks. We’re not about telemarketing, technical support or collections. Instead, we specialize in message handling, appointment scheduling, live call interpretation, and more. Our sole connection with our customers is through the phone.  

We’re on a mission to make every caller’s experience efficient and pleasant, ensuring accurate messages for our clients.

Why work with us? 

At AnswerHero, we’re dedicated to turning every staff member into a HERO for our callers. To ensure your success, we provide comprehensive training and equip you with all the tools you need.  If you are eager to learn, take on new challenges and advance your skillset, WE WANT TO TALK TO YOU!  

Our company culture and work environment reflect our commitment to keeping an excellent workplace. When you work at AnswerHero you’ll feel like you are part of a team and that is because we believe in putting our staff members first.  

Our offices are right in the middle of everything, making it super easy for our in-office heroes.  

Requirements

What does it take to be a part of the #HeroSquad? 
  • Advanced English (C1 or higher) and Spanish 
  • Excellent spoken and written communication 
  • Higher education preferred  
  • Strong soft skills, empathy, professional demeanor, reliability 
  • Attention to detail and active listening 
  • Availability to work one weekend day 

Benefits

What we offer
  • Industry-leading Base Pay (in USD) 
  • Performance Bonuses 
  • Transportation / Internet Stipend 
  • Extra half days off + Birthday off 

Work from Home Privilege: 

  • This is an on-site position that offers WFH as a privilege 
  • WFH is available only after 3 months of working on-site 
  • Technical and performance requirements must be met to apply for and keep a remote position.

Required profile

Experience

Level of experience: Entry-level / graduate
Industry :
Telecommunication Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Spanish CultureLanguage Arts

Other Skills

  • Professionalism
  • Active Listening
  • Detail Oriented
  • Reliability
  • Empathy
Are you interested?

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