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Travel Experience Counselor III 24 hours

Remote: 
Full Remote
Experience: 
Senior (5-10 years)
Work from: 
United Kingdom

Offer summary

Qualifications:

High School diploma, 5+ years of experience in travel counseling.

Key responsabilities:

  • Create and complete complex travel arrangements
  • Resolve customer complaints and escalations
CWT logo
CWT XLarge http://www.mycwt.com
10001 Employees
About CWT
CWT is a global business travel and meetings specialist, with whom companies and governments partner to keep their people connected, in traditional business locations and some of the most remote and inaccessible parts of the globe. A private company – owned through funds managed by a group of leading global financial institutions including Barings, MacKay Shields, and Monarch Alternative Capital – CWT provides its customers’ employees with innovative technology and an efficient, safe and sustainable travel experience.
See more CWT offers

Job description

Purpose Of The Role

Used specialized expertise to provide consultative customer support services to clients via multiple channels.

Main Responsibilities

  • Creates and completes travel arrangements (ancillary services, car, hotel, air, rail) for complex accounts
  • Expert at selling products that are of commercial value to CWT and contribute to CWT’s profitability; sells “add on” attachments (hotel, other); upsells targeted areas of travel
  • Acts as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situation
  • May coordinate and review the day-to-day work of others, but does not have formal supervisory responsibilities
  • May function as a SME with specific client knowledge and/or serve as the customer point of contact in small implant/explants
  • May manage first level customer complaints/escalation
  • Resolves complex problems/escalations including non-standard and multi destinations, ticket exchanges, net, client, and private airline fares.
  • Ability to provide emergency travel assistance to our customer base, including VIP services
  • May assist other team members in resolving problems
  • Assignments include both routine and non-routine work

Qualifications

Experience & education:

  • Experience
  • High School diploma
  • 5+ years of experience working as a travel counselor or an extensive airline ticketing background

Knowledge, Skills And Abilities (KSAs)

  • Strong verbal and written communication skills
  • Expert travel industry and fares knowledge
  • Ideally skilled in multiple GDS and other booking tools used by CWT
  • Has specialist skillset and/or subject matter expertise
  • Able to work autonomously as well as part of a team
  • Confident in their own ability and able to lead a call
  • Flexible approach to working hours, through a shift pattern 24/7/365 working from home

Required profile

Experience

Level of experience: Senior (5-10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Problem ManagementCustomer SupportCorporate Travel ManagementConsultative SellingAirline ManagementUpselling

Other Skills

  • Teamwork
  • Communication
  • Physical Flexibility
Are you interested?

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