Salesforce Administrator

The Company

Based in Perrysburg, Ohio ,TFS is one of the nation’s largest provider of data-driven, brand-independent facilities, and fleet management services for companies in the manufacturing, distribution, and related industries. As the leading subject matter experts in mission critical assets, TFS is a key supply chain partner for the customers we serve.  TFS is a high growth, fast paced, entrepreneurial business and we are looking for people to help drive growth!

At TFS we believe that Our People are what make us great and help us deliver exceptional customer service! We offer industry leading benefits to include:

• Competitive pay: Plus incentive opportunities and overtime potential!
• Full benefits package that starts day one: Includes medical, dental, vision, 401K with match, company-paid life insurance and disability coverage.
• 8 paid holidays
• PTO: Full-time employees enjoy a generous paid time off policy, accruing more time throughout their tenure with TFS
• Training and mentoring: Learn from our experts in the industry

The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.

Job Summary

The Salesforce Administrator at TFS plays an indispensable role in our organization and looks to continuously improve their skills and understanding of the Salesforce platform. The Salesforce Administrator gathers business requirements and feedback to design the best practice solutions. This role is responsible for all facets of user management, including handling support tickets, conducting hands-on training sessions, and creating scalable solutions with user satisfaction as a priority. This is a salaried position reporting to the VP of Software Solutions. 

Key Job Responsibilities:

• Upgrade and configure Salesforce systems for users by creating scalable solutions and best practices
• User management, including licenses, new user activation, deactivation, permissions, groups, security standards, etc.
• Create and deliver user training; manage adoption and acceptance of new processes.
• Respond to and resolve Salesforce support tickets.
• Document processes and procedures.
• Research and implement best practices for Salesforce, staying in the know of new and upcoming features.
• Design reports and dashboard which deliver reliable performance metrics
• Other duties as assigned

*This job description is subject to change at any time.

Job Requirements:

• Two years of Salesforce product knowledge and hands-on administration experience
• Proven ability to create and maintain Sales force databases
• Bachelor’s degree in Computer Science or similar field is preferred
• Certified Salesforce Administrator preferred
• Helpful, but not required: 
• Experience with iPaaS solutions (i.e. Boomi, Mulesoft, Workato) for CRM integrations
• Experience with Salesforce Analytics Studio and Microsoft Power BI reporting
• Experience creating Salesforce Flows
• Experience guiding Salesforce development teams

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit or stand up to 8 or more hours; use hands to type, maneuver, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. 

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed primarily in remote setting, with co-workers communicating electronically. The noise level in the work environment is minimal. 

TFS, Ltd. considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.