COBRA Specialist - Call Center Representative

The  COBRA Specialist  supports and services clients as well as COBRA participants for whom OneSource Virtual contracted to provide COBRA Administration

Essential Functions/Duties/Responsibilities

• Provides professional and timely service to internal and external customers
• Effective communication skills via telephone, email and in-person
• Participates in new business implementation process
• Provides accurate and timely responses to all inquiries
• Processes qualifying events, participant terminations and updates
• Resolves COBRA administration service issues with internal staff and outside Vendors
• Advises COBRA participants of regulatory requirements regarding grace periods, processes, etc.
• Processes premium payments
• Processes all incoming and outgoing COBRA-related correspondence
• Meets or exceeds all performance standards
• Participates in Open Enrollment planning and implementation
• Assumes other duties as assigned by Manager

Competencies

• Analytical skills
• Attention to detail
• Customer service experience
• Ability to multi-task
• Professional communication skills
• Ability to work independently
• Flexible
• Ability to make decisions utilizing sound judgment
• Must value and promote team spirit, have outstanding interpersonal skill set; exhibit professionalism within the workplace; maintain punctuality and adherence to set schedule; have solid research and follow-up skills.
• Must be able to cope in fast-paced, demanding environment and manage sensitive, confidential issues

Supervisory Responsibility

This position has no supervisory responsibilities

Qualifications and Experience

• High School Diploma Required
• 1-2 years of related experience and/or training
• Customer Service experience preferred
• Must have knowledge of COBRA; knowledge of federal regulations
• Proficient PC Skills (Microsoft Office, Outlook, HRIS, etc…)

Preferred Skills

• Bilingual, Spanish preferred
• Bachelor’s Degree preferred

#LI-REMOTE