Head of External Engagement - Global Cybersecurity

Head of External Engagement - Global Cybersecurity

Hello! Welcome to the place responsible for developing the technology that improves the lives of 160 million customers around the world!  

This job offer is an opportunity not only to join a great company but also to collaborate in projects that have a real impact on society. 

We are looking for a Head of External Engagement based in our office, Headquarters in Boadilla del Monte with at least 8 years of experience in  Cyber Security, with good awareness of current and emerging cyber threats, the technical environment and the key internal and external processes/policies for preventing and mitigating cyber attacks, but critically also with experience working with external stakeholders to deliver collaboration on cyber security. It is important that the candidate has sufficient practical, hands-on cyber experience to talk with confidence on a broad range of tactical and strategic cyber topics to external partners, but also has the communication, relationship management and organizational skills to devise and launch new initiatives with external parties and execute their delivery on time, to budget and with risks managed.

Let’s get to know each other! 

Santander Digital Services (SDS) is the team of technology and operations at Santander. We are convinced of the importance of technology that is aligned with the requirements of the business and that out work not only brings value to users, people and communities but also fosters individual creativity. Our team of over 7,000 people in 8 countries (Spain, Portugal, Poland, UK, USA, Mexico, Chile and Brazil) develops and/or implements financial solutions across a broad spectrum of technologies (including Blockchain, Big Data and Angular among others) on all kinds of on-premise and cloud-based platforms. 

We are undergoing one of the biggest transformations in our history and technology is at the heart of our strategy. Join our team to play a part in one of the most important technological projects for the financial sector in the world. 

One of our guiding principles is continuous innovation, working with Agile and DevSecOps methodologies and adopting all the leading market technology to work with the best tech stack.  

We recently received Top Employer certification in Spain, Europe and globally for the sixth consecutive year and we are one of the World’s 25 Best Workplaces. We are very proud to be an equal opportunities organisation and we are building a dynamic and proactive team. All we ask from you is that you bring a positive attitude and share our values and a commitment to development of cutting-edge technology, no matter where you come from or where you end up.  

Your role 

We are looking for a Head of External Engagement, a key team in our technology ecosystem.  

This area is responsible for leading and coordinating Santander´s global external Engagement strategy on cyber security. You will work with a wide range of high-profile external bilateral and multilateral organisations, such as the United Nations, the World Economic Forum and the Organisation of American States, in order to deliver joint strategic and tactical initiatives on cybersecurity. Through these joint projects, your goal is to create a more secure global cyber security ecosystem, in which the cost and risk of perpetrating cybercrime is increased, and ultimately the bank´s clients are more secure. You will work with a global scope, coordinating with cyber security leads in all Santander entities to set a clear strategy for external engagement, and to identify and execute global and local-level projects. This will include influencing new external policies and regulations, building cyber capacity through supporting delivery of trainings and wargaming, and communicating clearly and consistently the views of Santander to external partners in key forums and working groups, on key strategic topics like AI risk, cyber-fraud and other new and emerging cyber threats.

👩🏿‍💻 Your main tasks will be:

Governance: Coordinating a consistent approach to external engagement with the cyber leads in each entity and Global Heads, ensuring that our “golden messages” are followed in outwards communications

• Identifying: Looking for new and exciting collaboration opportunities across the globe, where Santander can increase its influence and help create a more secure cyber security ecosystem.

• Delivering: Oversee the delivery of global or locally-led collaboration projects with external projects, with international travel to the relevant body or entity as appropriate, and ensuring these are delivered on-time, within budget and with risks adequately escalated:

  • Strategically, on topics such as cyber skills, AI cyber risks, policy and regulation, collaboration in LATAM, and creation of stronger public-private partnerships, including with law enforcement.

  • Tactically, to create or enhance platforms for driving up information sharing on areas such as cyber-fraud, quantum threat, and the fight against ransomware.

• Reporting: Follow agile methodology to report progress on these workstreams to the monthly Cyber Security Governance Board (STC and QBR), flagging risks as needed and collecting metrics to deliver against agreed OKRs. Also providing rapid briefings on outcomes of visits or external engagements to the Global Head of Governance Risk & Compliance.

What you’ll bring  

You’re sure to fit in if you like technology and are constantly learning about new developments, as well as having an interest in better understanding the risks faced by the Bank. In addition to developing your technical skills, you should also be interested in improving your soft skills  

If you think you’ve got what it takes, these are the key skills we’ll be looking for in your CV: 

• Practical, hands-on experience working in cyber security roles, ideally in a more technical or operational capacity.

• Sufficient awareness and understanding to be able to talk confidently in an external forum about: current and emerging cyber threats, the technical cyber security environment and the key policies and procedures for managing and preventing cyber attacks.

• Evidence of collaborating with external cyber partners to deliver joint initiatives

• The organizational and planning skills to organize and execute large-scale cyber-related events, involving external stakeholders, to a clear deadline and budget.

• Strong communication (written and verbal) skills in English and Spanish. Experience presenting on cyber topics to internal and external stakeholders.

• Experience setting a strategic plan and reporting on that plan using Agile methodologies, setting clear OKRs and objectives.

• Prior Knowledge of some of the key partners with whom we work, for example: World Economic Forum, Organisation of American States, Digital Europe, European Financial Roundtable, FS-ISAC, Cyber Defence Alliance or United Nations.

• Portuguese speaker, as well as Spanish and English

• Technical qualifications in the cyber security or IT arena

What is the Be Tech! experience like? 

• Hybrid working model (working remotely some days and meeting with the team in the office on other days). 

• Flexible working hours. 

• Possibility of travelling to collaborate with teams in other countries. 

• Opportunities to develop your career in different overseas units and countries. 

• Continuous training in innovative technical fields so you are always up to date and have the tools you need to do your job. 

• Career plan to ensure your professional growth and that your efforts are duly rewarded. 

• Highly competitive salary and bonuses. 

• Financial benefits (special interest rates for loans, preferential banking terms, pension plan, life insurance, etc.) 

• Social benefits (gym and medical centre on the premises, daily meal subsidy with a choice of seven restaurants, parking, shuttle service to the centre of Madrid, discounts and offers with different companies for Santander employees and much, much more that we will tell you all about when you arrive!) 

What now? 

If you like what you’ve read so far, you’ll like it even more once you’re on board... So why not join us? 

If you want to know more about us, follow us on https://es.linkedin.com/company/banco-santander