Customer Service Representative – Remote
Position Overview
As a customer service representative, you will be the face and voice of our company, interacting with our learners and ensuring their satisfaction. You will be responsible for driving and delivering world-class customer service, handling customer inquiries and issues, and facilitating smooth and successful training sessions. You will work in a dynamic and fast-paced environment, where you will constantly adapt to changing customer demands and organizational needs.
Job Location
This is a fully remote position, which means you can work from anywhere as long as you have a stable internet connection and a quiet work environment. You will need to be available for work from 6 PM to 3 AM IST, Monday to Friday.
Position Minimal Qualifications
· 3 years or more of experience in a similar customer service role, preferably in a training or education company
· Broad understanding of the IT technologies and the training industry
· Customer-oriented mindset, with a passion for delivering exceptional service and value
· Prior experience servicing customers from the US, with excellent cultural awareness and sensitivity
· Professionalism, integrity, and respect for external and internal customers
· Excellent project and time management skills, with the ability to prioritize and multitask effectively
· Impeccable English communication skills, both verbal and written, with the ability to communicate clearly and persuasively
· Strong business acumen, strategic insight, and interpersonal savvy to work with senior managers and executives
· Good computer skills, including Excel, Outlook, and Microsoft applications for reporting and documentation purposes
· Excellent organizational skills, with the ability to handle multiple requests and follow up on details
Interested Candidate Apply here:
