Claims Specialist (f/m/d) Italy 🚀

Created in 2016, Free2move 🚀 simplifies mobility-related uses by offering a wide range of services to satisfy everyone's 🚘 travel needs.

With Free2move, you can rent a city car for shopping or for your stay in Italy 🏖️ or book a car park during your weekend in Paris... all in one click, on our web/mobile platform! 📲

Born from the merger of the Stellantis Group 🚗 and the start-up TravelCar, Free2move, thanks to its agility and its spirit of conquest has managed to establish itself in just 6 years 🚀 as a reference player to revolutionize the mobility of all travellers.

Having become the #1 reflex for more than 6 million users 👑, Free2move operates in more than 170 countries across 5 continents 🌎 and is available in 30 languages and 26 currencies. 5000 partners trust us and several hundred thousand vehicles are available!

If you want to join a team of +750🏆 experts and bold international projects, then you're in the right place! 🎯

You will evolve in an ultra-dynamic, innovative, agile, internationally-focused structure and integrate our talented ❤️teams♥️, full of ideas and motivation and with multidisciplinary skills, at the crossroads of the digital eco-system and the fast-changing automotive sector.
                                                                            💺 JOIN US!
                                                                💯 It's exciting, you'll see🔥!

We’re looking for a Claims Specialist (f/m/d) to join us on a temporary 6-month journey! You’ll be our customers’ first point of contact in resolving claims, helping shape the future of mobility solutions. 🚀

What we offer:

Working at Free2Move means joining a vibrant team where high performance meets a great atmosphere. Here’s what else you can look forward to:

• Remote work within Italy 🇮🇹
• A start-up spirit backed by a global company 🥇
• The opportunity to help revolutionize mobility with us! 🚘
• Collaboration with international, multidisciplinary teams 💪🏼🌍
• E-Learning platform for language and skills development 📚
• Modern Apple hardware 💻
• Mobility allowance to explore Free2Move services yourself 🚗
• No-meetings days to boost your efficiency!

Your Tasks:

• Be the first point of contact for customer claims, managing and resolving them within set limits.
• Investigate, manage, and process claims according to internal guidelines.
• Handle personal injury and material damage claims, including liability and compensation assessments.
• Provide active support to claimants via email, phone, and other channels.
• Negotiate with repair shops, legal authorities, and other relevant parties.
• Interface with Free2Move locations, external experts, law firms, and insurance companies.
• Prepare accident compensation statements and handle complaint assessments.

Your Profile:

• Commercial or technical education (insurance, service, or vehicle-related industries preferred) or equivalent work experience.
• Excellent Italian and strong English communication skills (written and spoken).
• 1+ year of experience in a similar role.
• Familiarity with claims handling, compensation payments, and related jurisdiction; basic understanding of vehicle damage is a plus.
• Ability to work independently with high standards, while thriving in a team environment.
• Strong communication and negotiation skills.
• Customer-focused mindset with attention to detail.
• Proficiency in Microsoft Office, especially Excel.

If this sounds like you, apply with your CV in English today!