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Customer Support

extra holidays - fully flexible
Remote: 
Full Remote
Contract: 
Full time
Work from: 
Brazil

Offer summary

Qualifications:

Fluent in Portuguese and English, Experience in a customer service position preferred, Bachelor's degree preferred, Working knowledge of word processing and spreadsheets.

Key responsabilities:

  • Respond to internal and external inquiries
  • Provide customers with quotes and product knowledge
Transporeon logo
Transporeon Large https://www.transporeon.com/
1001 - 5000 Employees
HQ: Ulm
About Transporeon
At Transporeon, our goal is to bring transportation in sync with the world. Our cloud-based transportation sourcing and management platform powers the most experienced network of shippers, suppliers, retailers, goods recipients, and carriers in the world. Founded in 2000, we help our 1,300+ active global shippers and our 120,000+ carriers transport goods more efficiently and sustainably than ever before. Our team is made up of more than 1000 highly skilled, committed, and creative professionals, sitting in one of our eight office locations. Together we speak 25 different languages, helping us serve our global customers and partners and manage our 20 million annual global transports. In addition to our core Transporeon Execution Solutions, procurement, and market intelligence solutions, we also offer Real-Time visibility with Sixfold and payment services with ControlPay. By combining this deep industry knowledge with technical expertise, we can provide a holistic approach to transport management. This leads to greater transparency, increased efficiency, and improved sustainability — helping us truly become a driving force for good and bringing transportation in sync with the world.
See more Transporeon offers

Job description

The Customer Care Representative provides outstanding customer service and support to ensure a positive customer experience with our positioning solutions. The ideal candidate is service minded and thrives in a friendly, hard-working, fast paced environment. 

Primary Duties 

  • Respond to internal and external inquiries via email and phone. 

  • Provide customers with quotes and product knowledge 

  • Call customers to renew their subscriptions, up-sell services, and obtain customer satisfaction feedback

  • Input sales orders, payments, and help customer activate their service

  • Update client accounts to maintain data integrity

  • Troubleshoot technical customer issues with service activation and operation

Characteristics / Skills

  • Fluent in Portuguese and English required; Fluent in Spanish preferred

  • Excellent communication skills 

  • A warm, approachable, outgoing manner

  • Able to uncover customer needs and pair them with appropriate solutions

  • Skilled in outbound customer calls to solicit subscription renewals

  • Working knowledge of word processing, spreadsheet tools and internet browsers

  • Technical expertise preferred

Education / Experience

  • Experience in a customer service position preferred

  • Bachelor’s degree preferred

Local Requirements

  • Some overtime/weekend work required during peak season (March-June; September-December).

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Order ProcessingHardware TroubleshootingData Integrity

Other Skills

  • Adaptability
  • Teamwork
  • Communication
  • Problem Solving
Are you interested?

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