Repossession Account Management, Senior Coordinator - Work From Home

Recruiting: US Remote, United States of America

Repossession Account Management, Senior Coordinator - Work From Home

Job Summary:

The Repossession Account Management, Senior Coordinator is responsible for managing accounts eligible for repossession, including both voluntary and involuntary repossessions. This role involves reviewing accounts, removing holds, creating assignments, and ensuring accurate and timely processing. With a keen attention to detail and a proactive approach, the Senior Coordinator will handle accounts impacted by issues such as P.O. Box addresses and ensure that proper actions are taken to initiate repossession. Reporting directly to the Unit Manager, this role requires strong decision-making skills, operational knowledge, and the ability to collaborate with both internal teams and external repossession service providers.

Responsibilities:

• Manage accounts eligible for both voluntary and involuntary repossessions, ensuring all actions are compliant with established policies and procedures

• Identify accounts requiring holds to be removed and process assignments accordingly, particularly for accounts impacted by P.O. Box addresses or other special circumstances

• Create and monitor repossession assignments to ensure efficiency in repossession processes and the resolution of account issues

• Work closely with internal teams and external vendors to ensure the seamless execution of repossession assignments, maintaining clear communication throughout

• Maintain detailed and accurate documentation of all actions taken on accounts, ensuring transparency and regulatory compliance

• Proactively identify and address any operational issues, escalating matters when necessary, to minimize disruptions and improve workflow

• Support the Unit Manager with additional tasks as needed to ensure the overall efficiency and effectiveness of repossession operations

Department Hours of Operation: Monday - Friday 7:00am - 6:00pm CST

Basic Qualifications:

• High School Diploma, GED, or equivalent certification

• At least 1 year of repossession experience in auto finance

• At least 1 year of experience using Microsoft Office or Google Suite

Preferred Qualifications:

• At least 2 years of of repossession experience in auto finance

• At least 1 year of experience using LexisNexis or Tableau or RDN

Work from Home Technology Requirements

• Secure home office environment that is free from background noise and distractions

• Reliable private internet connection that is not supplied via cellular data or hotspot is required

  • A private network that is password protected where you have ownership or line of site sight to every device on the network

  • Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)

  • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions

  • ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred 

  • To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page 

  • Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Work from Home Location Requirements

This role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California. 

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).