Overview:
JOB TITLE: Business Relationship Manager
GOVERNMENT AGENCY: DOJ LESIS (Law Enforcement Services & Information Sharing)
POSITION INFORMATION: Full-Time Position; Government contractor supporting DOJ LESIS
LOCATION: Remote (preferably residing in the Washington DC Metro Area or West Coast)
POSITION TIMING: Position requires DOJ Public Trust clearance; candidate can start once complete (2-4 weeks)
BENEFITS: Health, Dental and Vision, 401(k), Flexible Spending Account (FSA), 11 Paid Federal Holidays, PTO, education reimbursement
ITC Federal is an information technology and consulting company focused on servicing the needs of the Federal Government. ITC's mission is to apply earned expertise in information technology and information assurance/security to assist this client in achieving its mission. ITC is located in Fairfax, VA and offers outstanding compensation and benefits plan and a challenging and rewarding professional work environment.
ITC is seeking a Business Relationship Manager (BRM) be a member of our Law Enforcement Services and Information Sharing (LESIS) team supporting our customer at the Department of Justice. This will provide day to day support to Tribal agencies under DOJ’s Tribal Access Program for National Crime Information (TAP)
Department of Justice (DOJ) Office of the Chief Information Officer (OCIO) Law Enforcement Services and Information Sharing (LESIS) Section serves as the FBI Criminal Justice Information Services (CJIS) Systems Agency (CSA) for hundreds of DOJ, as well as other Federal and Tribal public safety agencies and entities. It is responsible for establishing and administering an information technology security program across its User Agencies while providing the technical capabilities to access national crime information systems for authorized criminal and non-criminal justice purposes.
Responsibilities:
- Each BRM serves as TAP liaison for approximately 25 Tribes and is responsible for providing timely updates to all stakeholders including DOJ management as well as the DOJ TAP funding partners. There are currently 149 Tribes participating in TAP with additional Tribes selected annually
- Building relationships with all organizations within the Tribe; remote and onsite training; dissemination of all training and communications; assistance in filling out Tribal policy documentation; audit support; as needed dispatch support during system outages; coordination of onsite installation of hardware and software
- Provides account management of approximately 60 accounts per Tribe. Includes: Creating/removing CSAT, NCIC certification, LEEP accounts, account management for JABS, CAS and JWIN, as well as internal tracking in Microsoft Dynamics
- Hosts and presents onsite and remote 30+ monthly large group meetings, webinars and one on one training events
- Travel to Tribes to train on-site at least 1 week a month to build relationships and invigorate use of the TAP provided technology and software
- Work with Tribal agencies including law enforcement, probation and parole, housing, human resources, social services, courts, child protection, and corrections facilities
Qualifications:
- Experience with supporting hardware and software deployments, training curriculum and development, end user training requirements; meeting milestones and deliverables.
- Customer service and program analyst experience
- This is a fully remote position that requires the ability to manage time individually while ensuring management requirements are met and Tribal requests are met. Strong background in Microsoft Teams, ability with computers and time management.
- Prefer at least 5 years of experience that includes: An understanding of law enforcement, courts, social services, housing, human resources, probation and parole, corrections, or child protection
- Microsoft skills – Word, Excel, developing Power Point presentations for senior level executives, developing training presentations.
- Experience with Share Point
- Organized, Self-starter
- Ability to work well in a fast-paced environment
- Strong written and oral communication skills
- Customer service and relationship building experience
- Trainer/faculty/presenter experience
Nice To Have:
- Experience with Criminal Justice Environment, Law Enforcement Services. (NCIC, NGI, N-DEx, NICS, CJIS Security Policy, non-criminal justice agencies, NLETS)
- Understanding of and experience applying the CJIS Security Policy
- Knowledge of FBI CJIS organization and structure for each CJIS System
- In-depth knowledge of the CJIS Security Policy
- Experience working with federally recognized tribes
- Willingness to learn and desire to work with underserved populations
EDUCATION & EXPERIENCE:
- Typically requires bachelor's degree or equivalent, and five+ years of related experience.
PHYSICAL DEMANDS:
Normal demands associated with an office environment. Ability to work on computer for long periods, and communicate with individuals by telephone, email and face to face. Travel will be required (up to 25% during peak times).
SECURITY CLEARANCE REQUIREMENTS:
- Ability to obtain a DOJ public trust clearance; candidate selected will be subject to a Government Public Trust security investigation and must meet eligibility requirements for access to the customer's systems. Current clearance is not required, but selected individual cannot start the assignment until the required security clearance is granted by the customer.
ITC Federal is an equal opportunity/affirmative action employer and will not discriminate against any application for employment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law.
