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Account Manager (Mid-Atlantic)

Remote:

Full Remote

Work from:

Pennsylvania (USA), United States

Offer summary

Qualifications:

Proven inside sales experience, Strong attention to detail, Bachelor's degree preferred, Experience in cybersecurity required.

Key responsabilities:

Serve as dedicated account manager
Respond to customer inquiries promptly

GuidePoint Security SME https://www.guidepointsecurity.com/

1001 - 5000 Employees

See more GuidePoint Security offers

Job description

GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. By taking a three-tiered, holistic approach for evaluating security posture and ecosystems, GuidePoint enables some of the nation’s top organizations, such as Fortune 500 companies and U.S. government agencies, to identify threats, optimize resources and integrate best-fit solutions that mitigate risk.

The ideal Account Manager (AM) works on a team with and for an Account Executive (AE), assisting them in sales lifecycle responsibilities and ensuring customer retention and growth.

Responsibilities:

Serve as the dedicated Account Manager for a specified Account Executive, helping this individual maintain and grow their specific business within their accounts.
Day to day responsibilities to include:
- Respond to Customer inquiries in a timely fashion and move to resolution
- Serve as a liaison between Customers, Vendors, and GuidePoint resources for this specified AE
- Develop and retain Product and Industry knowledge, Vendor Resources, and GuidePoint Security Service offerings
- Develop and maintain relationship with GuidePoint key Vendors and Account Executive’s Customers
- Leverage Vendor resources and relationships to bring value to Customers
Improve more frequent calls and higher touch for AE’s customer base
Manage open opportunities in existing accounts with guidance from AE
Identify whitespace opportunities with customers and vendors
Represent GPS AE at customer meetings as needed
With AE guidance, close renewal, upsell and net new sales cycles
Proactive support for upcoming renewals, identifying upsell and proactive support for existing business
Collaborate on promoting marketing communication to account base with targeted follow up
Focus on driving and selling GPS Professional Services Engagements across targeted account base
Assist AE in forecast management and internal strategic reporting
If required should have ability to leverage salesforce.com to generate quotes, track open opportunities and renewal opportunities
All other duties as assigned

Experience Requirements:

Proven success in Inside Sales
Cyber Security experience required
Must have outstanding attention to detail and commitment to follow-through
Ability to work well within a team
Strong ability to multitask
An unwavering positive attitude, strong drive for results, and the ability to deal with ambiguity
Strong written and verbal communication skills. Ability to communicate clearly and concisely via email, phone, and written documents
Ability to work flexible work schedule required
Requires experience in Salesforce.com and Microsoft office
Bachelor’s Degree is preferred

We use Greenhouse Software as our applicant tracking system and Free Busy for HR screen request scheduling. At times, your email may block our communication with you. Please be sure to check your SPAM folder so that you don't miss updates on your application.

Why GuidePoint?

GuidePoint Security is a rapidly growing, profitable, privately-held value added reseller that focuses exclusively on Information Security. Since its inception in 2011, GuidePoint has grown to over 1000 employees, established strategic partnerships with leading security vendors, and serves as a trusted advisor to more than 4,200 customers.

Firmly-defined core values drive all aspects of the business, which have been paramount to the company’s success and establishment of an enjoyable workplace atmosphere. At GuidePoint, your colleagues are knowledgeable, skilled, and experienced and will seek to collaborate and provide mentorship and guidance at every opportunity.

This is a unique and rare opportunity to grow your career along with one of the fastest growing companies in the nation.

Some added perks….

Remote workforce primarily (U.S. based only, some travel may be required for certain positions, working on-site may be required for Federal positions)
100% employer-paid medical premiums (employee only $0 deductible and HSA plans) along with 75% employer-paid family contributions
100% employer-paid dental premiums (employee only) along with 75% employer-paid family contributions
12 corporate holidays and a Flexible Time Off (FTO) program
Healthy mobile phone and home internet allowance
Eligibility for retirement plan after 2 months at open enrollment
Pet Benefit Option