Licensed Crisis Counselor - Fully Remote in Rio Rancho, New Mexico

Benefits/Compensation/Location Req/Ideal Candidate::

Benefits

• Comprehensive medical, dental, and life insurance plans
• 401(k) retirement plan with company match
• Short-term and long-term disability (STD/LTD) coverage
• Employee Assistance Program (EAP) services
• Accrued Paid Time Off (PTO) package, earning up to 4 weeks of vacation in your first year
• Company-matched student loan repayment program
• Opportunities for career growth and advancement

Education, Licensing, and Experience Requirements

• Education Requirement:
  • MSW, PsyD, or PhD in a behavioral health field
  • OR M.A. or M.S. in behavioral health with a clinical practice emphasis from a program accredited by COAMFTE, CACREP, or CORE
• Licensure Requirement:
  • Must reside in and possess one of the following active licenses in NM:
    • LMHC (Licensed Mental Health Counselor)
    • LPCC (Licensed Professional Clinical Mental Health Counselor)
    • LMSW (Licensed Master Social Worker)
    • LCSW (Licensed Clinical Social Worker)
• Experience Requirement:

• Minimum of 1 year direct experience in Behavioral Health or Social Services

Location Requirement:

• Fully Remote in New Mexico

Who We Are:

Protocall Services is a national leader in crisis intervention, providing effective solutions and resources 24/7. Recognized nationally, Protocall has consistently received Top Workplace awards over the past five years, establishing itself as one of the top workplaces in the healthcare industry nationwide.

We are telephonic first responders for: Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, college and university counseling centers, and Employee Assistance Programs. 

Headquartered in Portland, Oregon, Protocall is a remote first organization that serves customers in the U.S and Canada with a team of fully-integrated professionals in select states across the US and Canada.

About Protocall:

Protocall Services is a national leader in crisis intervention, providing effective solutions and resources 24/7. Recognized nationally, Protocall has consistently received Top Workplace awards over the past five years, establishing itself as one of the top workplaces in the healthcare industry nationwide.

We are telephonic first responders for: Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, college and university counseling centers, and Employee Assistance Programs. 

Headquartered in Portland, Oregon, Protocall is a remote first organization that serves customers in U.S and Canada with a team of fully-integrated professional in select states across the US and Canada. Learn more about us by visiting our website!
 
Overview Role of a Remote Crisis Counselor
•    Working from home maintaining HIPAA compliance and focus requiring private office space 
•    Speak with consumers over the phone connecting with people experiencing emotional distress or mental health issues
•    Building rapport and client engagement
•    Assessing/mitigating risk and manage documentation while on calls
•    Provide available resources or information needed
•    Identify safe, positive ways of coping and/or developing a safety plan
•    Emergency intervention that may be needed
•    Remaining calm and professional while multi-tasking in a fast paced environment

ProtoCall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different