Retention Executive

Here at IMG we are pleased to announce that we are looking for a Retention Executive working Remotely or Hybrid working 37.5 hours a week including some on-call hours with a competitive salary of £30,000 - £37,500 (Depending on Experience). The Retention Executive will create and nurture long-term relationships with IMG customers and ensure that IMG Retention Targets are achieved.

As one of the world's top International Medical Insurance companies, IMG helps individuals and companies of all sizes. Every second of every day, vacationers, those working or living abroad for short or extended periods, people traveling frequently between countries, and those who maintain multiple countries of residence use our products to give themselves global peace of mind®. 

The Retention Executive will be expected to resolve issues that arise to ensure customers are satisfied with our services and ultimately renew. Your goal will be to help IMG safeguard our revenue objectives and retain our customers.

This is a great opportunity for anyone who is looking to enhance their career in the insurance industry. You’ll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills and develop in your career and grow. Our mission is to help you realise your potential. Whether you want to kick start or restart your career, IMG is the right place to do just that.

What does a day in the life of a Retention Executive look like:

• Contact Policyholders during renewal process to secure renewal.
• Advise Policyholders of any premium/benefit options to assist in securing renewal.
• Schedule regular meetings with SME customers to ensure issues are resolved.
• Act as a point of contact for complaints and escalate issues as appropriate.
• Help sales team up-sell or cross-sell services and products.
• Ensure both the company and clients adhere to contract terms.
• Feedback any competitor knowledge gained back to the business.
• Maintain IMG agreed retention targets and work diligently to meet them.
• Manage Broker TOBA process and maintain agency database.
• Collaborate with internal teams.

 What We`re Looking for: 

• Proven experience as a Client Relations Manager or Relationship Manager
• Proven track record of meeting and exceeding targets
• Building Trusting and Influential Customer Relationships
• Compelling sales persuasion Communication skills
• Establishing and demonstrating Customer value
• A customer-centric attitude
• Excellent high impact communication and negotiation skills
• Problem-solving aptitude
• Ability to work well with a team
• Sales Negotiation
• Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)

What do we offer: 

• Working from Home (Remote or Hybrid) 
• Competitive Salary of £30,000 - £37,500 (Depending on Experience)
• We promote internally as much as possible 
• Diverse workforce 
• Summer and Christmas Parties 
• Birthday Day Off 
• Bupa Dental Insurance 
• Healthshield Cash Plan
• 22 Days leave and 9 Bank Holidays, annual leave Increases to 30 Days (Pro rata)
• Surprise events for overachieving employees - such as tickets to Beyonce etc 
• Employee of the month/year awards 
• 2 volunteer days a year 

IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.