This is a remote position.
Schedule:
Step into the exciting world of music with a pioneering international company that’s revolutionizing the industry. This innovative business operates globally, with a strong presence in Latin and Central America. As a customer support specialist, you’ll be at the heart of our operations, ensuring our diverse clientele receives top-notch service and support.
We’re on the hunt for a bilingual Customer Support Specialist (Spanish-English) to be the voice of our company in Latin America. This role offers a unique opportunity to blend your passion for music with your customer service expertise. You’ll be handling inquiries from clients across Latin America, providing both technical and general support. If you’re a music enthusiast with a talent for problem-solving and fluency in English and Spanish, this position offers an exciting chance to immerse yourself in the vibrant world of international music business.
· Provide first-level customer and technical support to clients across the Americas
· Handle customer inquiries via phone, email, and chat in both English and Spanish
· Troubleshoot basic technical issues related to the company’s music products or services
· Maintain detailed records of customer interactions and support tickets
· Collaborate with other departments to resolve complex customer issues
· Fluency in both English and Spanish (written and verbal)
· Previous experience in customer support
· Strong problem-solving and communication skills
· Basic technical knowledge, with the ability to quickly learn new systems
· Passion for music and understanding of Latin American music culture
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