Case Manager - Workers Compensation

Job Description:

About the role

As a Case Manager, you will play a crucial role in supporting injured workers on their journey back to work. Your focus will be on delivering person-centered case management while ensuring that compensation entitlements are handled appropriately. Strong communication and collaboration with both internal and external stakeholders are essential for achieving sustainable outcomes.

Key Responsibilities

Claims Assessment: Evaluate and determine liability for various claims, ensuring thorough analysis and adherence to guidelines.

Claims Review Preparation: Prepare for and participate in claims reviews, showcasing your strategic approach and effective results in managing cases.

Return to Work Support: Facilitate the return-to-work process for injured workers, employing person-centered strategies to address chronic health issues and promote well-being.

Compensation Management: Ensure timely and appropriate compensation entitlements are disbursed, maintaining compliance with relevant policies and regulations.

Qualifications

• Proven experience in assessing claims and determining liability.
• Strong communication skills to engage effectively with stakeholders.
• Experience in case management, particularly with a focus on person-centered approaches.
• Ability to manage multiple cases simultaneously while ensuring quality outcomes.
• Experience as a Case Manager with the VIC Workers Compensation Scheme, ideally in Return to Work or Long Term Case Management
• Excellent communication and organisational skills.
• Outstanding customer service skills.
• Decision making, negotiation and influencing skills
• Ability to work in a team environment.
• Ability to work with different IT applications.

Hybrid working arrangements

In alignment with our commitment to fostering a flexible and dynamic work environment, we have adopted a hybrid working approach that acknowledges the importance of in-person collaboration while recognising that the determination of your work location will be based on a range of factors to ensure both individual preferences and operational requirements are met.

About DXC 

DXC provides policy and claims management services to government and organisations across Australia. We support organisations and those injured at work throughout the entire claims process. Based on decades of experience our policy and claims teams have an impressive track record of reliable service. 

DXC is committed to building better futures for our customers, colleagues, the environment, and our communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. 

At DXC, our more than 130,000 employees in 70-plus countries are entrusted by our customers to deliver what matters most.

Employee Benefits

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;

• Extensive resources to support your onboarding and continual development including DXC University
• DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition
• We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC
• More time to do the things you love with flexible leave options, including purchased leave
• Take time to give back with charitable and emergency services volunteer days
• Well-being matters to us and our Employee Assistance Program is there to support you and your family
• And of course, all the basics; novated leasing, discounted health insurance, paid parental leave and many other discounts

If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume.

In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.