Job description

Job Title: Training Coordinator
Location: Remote (EST Time zone)
Salary Range: up to 2700 USD

Work Schedule: Monday - Friday, 9:00 AM to 6:00 PM (EST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

Position Overview:

We are seeking an enthusiastic and experienced Training Coordinator to join our customer success team. The ideal candidate will play a pivotal role in delivering engaging and practical training sessions on our software products via Zoom. You will also collect valuable client feedback, manage training materials, and support customer support functions as needed. This role requires exceptional communication and organizational skills.

Key Responsibilities:

Deliver Interactive Training Sessions:

Conduct compelling training sessions for client groups via Zoom.
Tailor training approaches to meet the diverse needs and skill levels of participants.
Ensure client engagement and clear understanding of the material presented.

Develop and Maintain Training Materials:

Create and update comprehensive resources, such as presentations, user guides, and FAQs.
Collaborate with internal teams to enhance training content and delivery.

Product Knowledge Mastery:

Attain expert-level understanding of our software products, including new features and updates.
Participate in internal product meetings and training sessions to stay informed.

Collect and Manage Feedback:

Facilitate client feedback during and after training sessions.
Document and analyze feedback to identify common themes and areas for improvement.
Communicate actionable insights to product and development teams.

Customer Support Assistance:

Respond to customer inquiries and support tickets when not conducting training sessions.
Contribute to knowledge base articles and support documentation.

Continuous Improvement:

Evaluate training effectiveness and implement enhancements.
Incorporate best practices in virtual training to improve client outcomes.

Qualifications:

Communication Skills: Exceptional verbal and written communication skills.
Presentation Skills: Experienced in leading virtual training sessions for groups of varying sizes.
Instructional Design: Knowledge of adult learning principles to design engaging training sessions.
Client Engagement: Strong interpersonal skills to adapt training styles to client needs.
Organizational Skills: Ability to manage multiple training sessions, scheduling, and follow-ups.
Team Collaboration: Willingness to support and collaborate with customer support teams.
Problem-Solving: Proactive in identifying client challenges and providing effective solutions.

Experience:

Prior experience in training, teaching, or instructional roles, preferably in a software or technology environment.
Ability to manage scheduling, preparation, and follow-up for multiple training sessions concurrently.
Experience with customer support or client-facing roles is a plus.
Proficiency in creating and updating training materials.
Familiarity with Zoom, PowerPoint, Canva, and similar tools.
Proactive in identifying client challenges during training and providing effective solutions.

Nice-to-Haves: