Air Liquide Europe Business Services (ALEBS) was created in 2019 in Lisbon, Portugal with the mandate to provide financial services for Air Liquide European entities. In the space of 4 years, it has expanded to over 400 employees based in 3 office locations: Lisbon, Tomar and Guarda. The geographical scope was extended to include, besides the European affiliates also entities located in Africa, Middle-East and India, and the operational scope was extended and includes today not just Finance, but also Human Resources.
How will you CONTRIBUTE and GROW?
Resolve enquiries leveraging on knowledge base documents (e.g. FAQs, job aids, policy documents, etc) within the agreed service levels as defined in the Service Level Agreement (SLA)
Provides regular status updates to employees and partners, maintaining contact until request is resolved
Actively follow up on outstanding items and obtain feedback on resolution from the employees and partners
Help and educate HR Shared Service Centre users to navigate through self-help materials & functionality where assistance is required
Assume ownership of cases and update the resolution accurately and on a timely basis in the case management system
Properly escalate complex enquiries to the next level of support or relevant subject matter experts
Helps to identify gaps in current knowledge base documentation and highlight improvements required to enhance the knowledge base
Are you a MATCH?
Degree in HR/ Social Sciences/ Administration or similar
Strong organizational and time-management skills
Excellent interpersonal skills - verbal and written communication skills with the ability to interact professionally with a diverse group of people
Excellent verbal and written communication skills with the ability to interact professionally with a diverse group of people including managers, executives, business partners and subject matter experts from various countries, cultures and business levels
Ability to ask the relevant questions to understand and clarify issues, attempt resolution and escalate problems if unable to resolve
Ownership and capability of working independently, taking initiative, and following up on assigned projects
Ability to act in a confidential and sensitive manner and high sense of commitment and responsibility
IT savvy and resourceful on leveraging various tools (knowledge management, document management, HR systems) to obtain required information to resolve queries and issues
Intermediate in English (written and spoken) Extra languages are valued (e.g. Turkish )
Experience as an HR administrative assistant (recommended and in shared services environment will be considered a plus)
Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
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