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Client Delivery Manager

extra holidays - fully flexible
Remote: 
Hybrid
Work from: 
Nottingham (GB)

Offer summary

Qualifications:

A degree in a STEM subject, Experience in analytics or technical delivery, Strong Excel skills for data manipulation, Background in managing client services.

Key responsabilities:

  • Ensure positive client experiences
  • Manage delivery via client delivery analysts
Experian logo
Experian Information Technology & Services XLarge http://www.experianplc.com/
10001 Employees
HQ: Costa Mesa
About Experian
Experian unlocks the power of data to create opportunities for consumers, businesses and society. During life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage data with confidence so they can maximize every opportunity. We gather, analyse and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done. Our 16,000 people in 37 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow. About Experian: Bringing data to life requires creativity, passion, flexibility and expertise. We want you to share in our success. That's why we offer rewards that recognise great performance. Working in a culture of collaboration, achievement and respect we will give you the support and encouragement you need to develop your skills and talents and progress your career. Everyday our people bring enthusiasm, innovation and inspiration to work and if this sounds like you connect with us at Experian. Read more at https://www.experianplc.com/careers/ Please note only shortlisted candidates will be contacted Our diverse workforce is part of the reason for our success. We want everyone to succeed, irrespective of their gender, ethnicity, sexuality, physical ability or age.
See more Experian offers

Job description

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

The Client Delivery Manager has the responsibility of ensuring a positive client experience for client deliveries within Consumer Information Services & Analytics domain.

Reporting into our Head of Customer Success you will manage the efficient delivery of client solutions via a team of client delivery analysts. You will need to have a detailed understanding demand pipeline and their client deliveries. This will be achieved by working with Go To Market and the Client to schedule deliveries that align to client plans and by applying the required framework governance throughout the delivery phases.

Client delivery:

  • Work with client and Go To Market to interpret complex logical requirements from lenders to implement their credit policies
  • Guide the remediation activity
  • Maintain existing solutions and provide solutions for new clients
  • Support clients through regulatory requirements, change processes and security standards
  • Oversee the maintenance and upkeep of documentation for operational processes

Client Experience:

  • Communicate performance and reporting for all partners
  • Bring adherence to all regulatory requirements and apply appropriate controls in the interests of Clients React to all client feedback (NPS) and utilise this data to identify trends, patterns and opportunities to improve the service we deliver

Qualifications
  • A degree in a STEM subject with numerical skills A background in analytics or technical delivery
  • Experience working collaboratively, leads by example and inspires trust of others
  • Experience using Excel for data manipulation and presentation

Additional Information

Benefits package includes:

  • Hybrid working
  • Great compensation package and discretionary bonus plan
  • Core benefits include pension, bupa healthcare, sharesave scheme and more
  • 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.

Our uniqueness is that we truly celebrate yours. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's strong people first approach is award winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

#LI-Hybrid

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Required profile

Experience

Industry :
Information Technology & Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Data ManipulationProject ManagementTechnical Delivery ManagementDocument ManagementStakeholder ManagementRegulatory ComplianceTechnical Delivery Management

Other Skills

  • Collaboration
  • Communication
  • Leadership
  • Relationship Building
Are you interested?

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