Engineering Operations Manager

About the Role

As an Engineering Operations Manager at Typeform, your mission is to empower engineering teams to do their best work. You will streamline processes, foster team collaboration, and ensure our engineering efforts align with strategic goals. By developing and executing operational plans, you will help build a culture of continuous improvement and excellence.

What You’ll Do

To excel in this role, you will need to bring a combination of strategic planning, process optimization, team leadership, and effective communication skills. The responsibilities are grouped into key areas to provide clarity and focus on each aspect of the role.

Goal & Project Management

• Assist the technology leadership team in developing, socializing, and executing departmental goals that align with the broader company strategy.
• Develop project plans, timelines, and deliverables to ensure smooth execution and proactively mitigate risks.
• Conduct research and analyze data to inform decision-making processes and identify areas for improvement, providing insights and recommendations based on analysis.
• Track and provide updates to R&D leadership and the business on the progress of our key goals, metrics, and projects.

Process Development & Governance

• Monitor and analyze operational processes to identify areas for improvement and recommend solutions.
• Lead governance efforts, managing the R&D process governance group by prioritizing and rolling out key process improvements.
• Define, align, and enable key technology interactions related to the Product Development Life Cycle (PDLC).
• Develop and implement operational policies, procedures, and standards to enhance technology performance and efficiency.
• Ensure alignment across Engineering, Product, and other cross-functional teams, communicating progress to keep stakeholders informed and engaged with any process development projects.

Operational Process Management

• Own the process of capitalization work allocation, ensuring regular reporting with finance.
• Manage the technology operations budget, ensuring necessary tools are budgeted for, procured, and renewed on time.
• Operationalize Roadmap/Release Updates & Engineering Jira configuration in order to achieve desired outcomes

Engineering Team Enablement

• Lead and implement enablement initiatives to equip the engineering team with the skills and support needed to meet evolving standards.
• Work with technology leadership to establish and maintain a clear career framework with evaluation processes that foster continuous learning, talent growth, and performance excellence.

Communication Management

• Develop and manage communication strategies and programs to promote healthy collaboration, change management, and transparency within the technology department.
• Organize and facilitate regular async updates and department meetings.
• Ensure overall upkeep of technology-related documentation, including the technology Notion workspace.
• Provide progress updates on tech initiatives, process changes, and support promotions communications.
• Act as a Change Management Champion to drive and support effective change within the organization.

Experience & Knowledge You’ll Bring

The ideal candidate will have strong leadership experience, a background in managing cross-functional projects, and a deep understanding of operational processes and technology governance.

• Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.
• Program/Project Management and Governance: Experience managing projects and programs efficiently to achieve desired outcomes, including governance practices.
• Operational Process Development: Experience with developing and improving operational processes to enhance team performance.
• Leadership: Proven leadership experience in governance, building teams, aligning stakeholders, and fostering a culture of continuous improvement. A focus on servant leadership or coaching is preferred to align with Typeform's leadership culture.
• Emotional Intelligence: Strong emotional intelligence (EQ) to manage interpersonal relationships and foster an inclusive and collaborative work environment.
• Software Development Lifecycle and Product Development Lifecycle Background: Understanding of SDLC and PDLC, including key phases and best practices.
• Scrum Management / Agile Management: Experience with Scrum or Agile methodologies for managing and improving team efficiency.
• Experience with Project and Task Management Tools: Proficiency with tools like Jira, Trello, Asana, or similar for managing projects and tracking tasks.
• Development Knowledge & Best Practices: Understanding of development practices, including best practices for quality and efficiency.
• Analytical and Data Skills: Strong analytical abilities, with experience in data analysis, reporting, and making data-driven recommendations.
• Change Management: Experience in managing and driving change within an organization to ensure smooth adoption of new practices.
• Enablement Creation and Facilitation: Ability to create and facilitate enablement programs to develop team skills and capabilities.