Remote Operations Manager

HireLatam is a premier recruitment agency that connects exceptional talent in Latin America with outstanding opportunities in the United States. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.

Job Title: Remote Operations Manager (100% Work From Home)

Location: Remote from Latin America

Position Type: Full-time

Salary: $1,900 - 2,000 USD/month depending on experience via Wise, Veem or Zelle

Schedule: Monday - Friday, 8:00am - 5:00pm Central Time

Our Client:

Our client is a self-storage management company in the real estate industry with a unique structure—they both own and manage all the facilities in their portfolio. Established in 2015, they operate with a distributed team across the United States, comprising 5-10 dedicated employees who value collaboration, excellence, and an ownership mindset in all aspects of their business.

Job Overview:

They are seeking a dedicated Property Manager to join their team and play a crucial role in overseeing the operations of their self-storage facilities. Reporting directly to the Owner, you will immerse yourself in all aspects of the company’s operations, with a focus on ensuring the smooth management of their owned facilities.

This role will be responsible for managing the “on-site manager,” who visits each property weekly. You will oversee, communicate with, and coordinate tasks with this individual, as well as handle hiring new on-site managers when necessary. The ideal candidate will be detail-oriented, a strong organizer, and an effective communicator, with the ability to take ownership of operational processes and drive efficiency across the business.

Responsibilities:

• Take full ownership of the properties assigned to you, ensuring smooth and efficient management.
• Work closely with the customer service and maintenance teams to ensure tasks and requests are addressed promptly, staying fully informed about each property’s status and needs.
• Communicate effectively with the “on-site manager” to ensure property visits and weekly tasks are completed and align with company standards.
• Help with improving documentation, organization, and development of Standard Operating Procedures (SOPs) for all business processes.
• Collaborate with team members to streamline workflows and enhance operational efficiency.
• Support the Owner and other team members in day-to-day tasks and special projects as needed.
• Act as a liaison between departments to ensure smooth communication and coordination.

Qualifications, Skills, and Key Competencies:

• Minimum 5 years of relevant experience in operations or property management roles.
• College degree.
• Proficiency with Google Suite and an ability to adapt quickly to new technologies.
• Strong organizational skills with experience in building and improving processes.
• Detail-oriented with the ability to manage multiple tasks simultaneously.
• Experience with US-based companies.
• Excellent written and spoken English.
• Prior experience communicating and coordinating with US-based vendors or third-party services.

Nice to Haves:

• Experience using task management software (e.g., Monday, Asana).
• Familiarity with Property Management software (e.g., Appfolio, Buildium).
• Proficiency in tools such as Notion and ClickUp.
• Prior experience in Self-Storage or Property Management is advantageous but not required.

Benefits:

• Major US holidays off
• 18 days of PTO depending on tenure

More information to consider:

Expectations:

The successful candidate will undergo a comprehensive training period, during which they will work closely with the Owner, Senior Property Manager, and other team members to gain a full understanding of the company’s business operations. Initiative, adaptability, and a proactive approach to tackling new challenges will be essential.

If you are a motivated individual with a passion for operations and a desire to grow within a dynamic company, we encourage you to apply and become part of their team!