Field Service Engineer (Field Base Woburn, MA)

Job Description Summary

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Job Description - Field Service Engineer in Greater Boston, MA

Be part of something bigger!

PLEASE READ!!!! ** THIS IS NOT A DESKTOP SUPPORT/IT POSITION**

**This position is for Field Service. Visiting various customers each day and carrying tools and test equipment.**

The Field Service Engineer is responsible for providing on-site support to BD customers that includes, but is not limited to: installation and service of diagnostic instrumentation, after-hours phone support, holiday and weekend on-site support, marketing, exhibitions, and clinical trials support. 

**Within the role of an FSE, daily travel to and from multiple customers sites is required. Complex troubleshooting and repairing systems containing but not limited to, Lasers/optical pathways, fluidic systems, pneumatic systems, electronic systems, and PC’s to resolve issues while onsite is required.**

Overall responsibilities:

• Install, repair, maintain, and service instrumentation with minimum direct supervision in accordance with all current documented service procedures, as well as ISO (International Organization for Standardization) and GMP (Good Manufacturing Practices) standards.

• Provide timely service for customers by communicating estimated arrival times, duration onsite, contact information, and responding to any customer questions or concerns before start of work onsite

• Accountable for providing support for customers to meet BD standards of outstanding quality service every time

• Ensure all service was completed satisfactorily for customer. Communicate summary of all work done onsite including issues found, cause, solutions, and qualification testing done to resolve. Respond to all customer questions or concerns. Obtain customer signoff of all work done before departing job site.  

• Timely escalate all customer and/or instrument related issues to District Technical Specialist and Service Manager for additional support.

• Promote and maintain good customer relations through high standards of personal appearance, ethical behavior, and consummate professionalism. Display professionalism and good judgment in all interactions

• Accurately maintain car stock inventory, test equipment, tools, service procedures, and technical data.

• Maintain expense levels within established guidelines for field service travel and living expenses including but not limited to airfare, lodging, and meals

• Safety operate, maintain, and utilize company vehicle as outlined in current Corporate fleet policy.

• Accountable for Company issued credit cards, travel advances, company vehicle, spare parts trunk stock, test equipment, laptop, mobile devices, storage media, and all company property

• Perform other duties as assigned.

This position is located in: Greater Boston

Qualifications and Physical Requirements:

• High School diploma

• A minimum of 3 years’ experience troubleshooting systems, instruments, or components

• A valid Driver's License

• Must be able to travel a minimum of 50%

• Lifting requirements - Ability to safely lift up to 50 lb. objects weighing up to 50 lbs. from floor to chest level.

• Hand Powered Tools - Ability to safely operate powered drills, powered screw drivers, and related hand tools.

• Ability to safely work on and/or around lasers, optics, fluidics, electronics, high voltage, mechanical handlers, pinch points, sharp edges, and biohazards

• Ability to safely use and operate various test equipment including DVMs, power meters, oscilloscopes, microscopes, pressure gauges, vacuum gauges, and related test equipment

• Manual Tool Use and Manipulation - Ability to safely use and turn manual sockets, crescent wrenches, screw drivers, Allen wrenches, ratchets, and related hand tools repeatedly over the course of an 8-to-10-hour day.

• Ability to safely sit, kneel, squat, bend, and stand repeatedly for up to 8–10-hour durations while servicing, repairing, installing, upgrading, and/or maintaining instrumentation and equipment.

• Ability to safely push and pull objects weighing up to 50 lbs.

• Ability to safely perform fine motor tasks during course of an 8–10-hour day.

• Ability to safely drive distances of up to 8+ hours within a given day including adverse weather conditions.

• Able to safely climb and lift portable ladders and step stools. 

• Ability to carry a pack weighing up to 30 lb. on your back for up to 1 hour.

• Able to wear and use safety glasses, goggles, gloves, respirator, bunny suit, and/or related PPE for up to 8-10 hour durations while servicing equipment. Must complete fit test, spirometry, and medical evaluation…and 1x annually thereafter.

Assets:

• Flow Cytometry experience is a plus

• Technical military training

• Associates or Bachelor's degree in Electronics, Engineering, or other related technical or biological discipline

• Prior Field Service Engineer experience

• Individuals with previous experience troubleshooting medical device instruments.

• Previous customer interfacing role

• Proficiency with MS Office applications such as Word and Excel

• Familiarity with recent Mac and PC operating systems

• Experience with tools and test equipment such as digital volt meters and oscilloscopes desirable

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers 

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. 

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At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.

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