Sr. Technical Business Analyst

Overview:

World Travel Holdings is seeking a highly skilled Senior Technical Business Analyst with experience in the travel or cruise industry and a strong background in systems analysis, API documentation, and technical communication. This pivotal role requires someone who can effectively bridge the gap between stakeholders and development teams between companies, translating complex business requirements into actionable technical deliverables.  

About World Travel Holdings
World Travel Holdings is the nation’s largest cruise agency and award-winning leisure travel company with a portfolio of nearly 40 diverse brands. In addition to owning some of the largest brands distributing cruises, villas, resort vacations, car rentals, resort day passes and luxury travel services, World Travel Holdings has a vast portfolio of private-label partnerships comprised of top leisure travel providers, including almost every U.S. airline, leading hotel brands and prominent corporations. The company also operates a top-rated travel agency franchise and is consistently recognized as an industry leader in employee engagement and work-at-home employment. Its global presence includes operating multiple cruise brands in the United Kingdom. World Travel Holdings has offices in Wakefield, Mass.; Ft. Lauderdale, Fla.; and Chorley, England. For more information, visit WorldTravelHoldings.com.

• Requirements Analysis: Lead the documentation and verification of business and system requirements, ensuring they meet company and client needs. 
• Process Optimization: Analyze and refine business processes to increase operational efficiency, reduce costs, and enhance customer experience. 
• Project Oversight: Manage multiple projects, working closely with cross-functional teams (Marketing, Operations, IT) to ensure alignment and on-time delivery. 
• API Documentation & Troubleshooting: Create and interpret API documentation, troubleshoot system issues using tools like POSTMAN, Kibana, and Splunk, and analyze logs to resolve issues. 
• Mentorship: Guide junior analysts and support Product Owners in creating comprehensive, actionable requirements. 
• Continuous Improvement: Identify areas for system enhancement, document existing processes, and lead improvements in documentation standards. 

• Experience: Minimum of 5 years as a business analyst, preferably in travel, tourism, or cruise industries, with direct experience in reservation systems, inventory systems, or API integrations. 
• Technical Expertise: Proficiency in SQL, JSON, XML, and an understanding of SDLC and Object-Oriented Programming. Ability to read and interpret REST/SOAP API documentation, troubleshoot using POSTMAN or similar tools, and analyze logs. 
• Analytical Skills: Skilled in data analysis and business process evaluation, with the ability to recognize patterns and translate business requests into effective technical solutions. 
• Software Development Acumen: Exposure to software development processes and the ability to collaborate effectively with development teams. 
• Leadership and Mentoring: Proven ability to lead, mentor, and develop junior team members, fostering a collaborative, learning-focused environment. 
• Adaptability: Comfort in a dynamic, Agile environment with the initiative to proactively contribute to team objectives. 
• Education: Bachelor’s degree in Business, Finance, Computer Science, or related field; an advanced degree (MBA or MS) is a plus.