Team Leader, Nat' On Call Coord (NOCC)

Overview:

MTF Biologics processes tissue grafts from human donors that are used in a growing array of clinical applications – positively affecting lives across the globe. As a global nonprofit organization that saves and heals lives by honoring donated gifts and serving patients, we collaborate with the medical, scientific, as well as organ and tissue donation communities. Our colleagues include:

• The International Institute for the Advancement of Medicine (IIAM): a division of MTF Biologics, honors donors of non-transplantable organs and tissue by providing their gifts to the medical research community to combat and cure disease.
• Statline: a division of MTF Biologics, provides specialized communications and technology expertise to organ, tissue, and eye procurement organizations, as well as the hospital and patients that they serve.
• The German Institute for Cell and Tissue Transplantation (DIZG): our sister organization, further expands our global reach to patients around the world

Our goal is simple–do what's right for patients, surgeons, tissue donors, and their families through our guiding principles.

Screen and evaluate donors with Recovery Member staff to ensure potential donors meet MTF�??s criteria as established by the Medical Board of Trustees. Perform, coordinate and/or triage all functions of the Tissue Services recovery program/clients relating to the referral from donor sources; determining medical suitability with processor, obtaining appropriate authorization and medical/behavioral history, and coordination of recovery arrangements. Responsible for entering donor information into various donor databases. Manage workflow of referrals and ensure that shift performance adheres to established standards. Display respect for the donor and donor family at all times and maintain donor confidentiality. Must be able to work rotating shifts.

Provide on-call donor screening and assign donor numbers to partner programs as appropriate. 

2. Thoroughly assess each potential donor by strictly adhering to MTF donor screening criteria and SOP’s as outlined in the Technical Manual. Utilize the NOCC Screening Guide and the Medical Director’s assistance in thoroughly assessing each potential donor. Collaborate with Recovery Members before and during the Recovery phase.  Approve recovery if all criteria met. 
3. Enter donor information into appropriate databases (e.g. DAS, Stat Trac, and Donor Trac PLUS).
4. Communicate problems and/or issues to the appropriate Managers, departments and agencies for follow up (e.g. Regional Directors, Case Managers, and/or Education Directors).
5. Maintain current knowledge base with latest FDA, AATB, and industry standard changes.
6. Function as a Team Lead when on shift. Ability to Triage calls and coordinate work flow of referrals to ensure that the shift performance adheres to established standards. May act as AOC (Administer on Call).
7. Demonstrate proficiency in Donor Screening and Coordination of donor cases.
8. Work empathetically and professionally with families in crisis and deal with death and grieving families.
9. Provide families with information regarding donation and offer appropriate donation options. Complete Donation Authorization and Medical Risk Assessment.
10. Provide information and complete Consent and Medical Risk assessment with Living Donors.
11. Coordinate all aspects required for donation to occur including coordination of the recovery process with other participating agencies such as hospitals, ME/coroners, funeral homes, OPO’s and/Eye Banks.
12. Complete and correct donor documentation in timely manner.
13. Participate in Quality Assurance Program as defined by Standard Operating Procedures.
14. Attend departmental meetings and complete required training/reading to ensure compliance and to remain current on Tissue Banking issues and standards.
15. Communicate with internal and external clients with behavior and attitude that promotes MTF’s core values.
16. Assist with special projects and perform additional duties as assigned.

MINIMUM QUALIFICATIONS

Education:  Associate's Degree

Years of Experience:  3 - 5 years

                                    Other:   1 – 2 years Approach/Authorization with Donor Families

Specific Licenses and/or Certifications:   CTBS

Specialized Knowledge, Technical Skills, and Abilities:

• Strong interpersonal skills and the ability to work both independently and collaboratively as part of a team
• Ability to listen, speak and record information simultaneously
• Ability to type and maintain a minimum 30 wpm
• Ability to work in a virtual environment
• Effectively multi- task and problem solve and adapt to change quickly while meeting organizational goals
• Critical thinking
• Detail orientated
• Strong Customer Service skills

PREFERRED QUALIFICATIONS

Education:  Bachelor's Degree

Years of Experience:  3 - 5 years