Customer Success Apprentice

Location: US, Remote 

Duration: 6-12 months

About Us:

We work at the cutting edge of accurate digital twin simulation for AI, smart systems, and robotics. Imagine — Fortnite but with robots and humans! With Falcon, Duality’s digital twin simulation platform, users build physically and visually accurate 3D worlds where autonomous robots and human participants can engage in real time, producing high fidelity perception and interaction data. Our customers leverage Falcon to train and test off-road autonomous machines, deploy robotic fleets in modern logistics environments, and even safely and economically explore the potential of generative AI in our physical world. Today’s leading robotics, AI, and autonomy teams trust Falcon to help them develop safe, predictable, and resilient intelligent systems.

Headquartered in San Mateo, California, Duality is a global company with locations across the US, Italy and India.

Opportunity:

Are you passionate about robotics, simulation technology and customer success? Duality is offering an exciting apprenticeship opportunity for aspiring Simulation Engineers who will play a key role in supporting our customers’ success. Join our dynamic multi-disciplinary team and embark on a journey focused on learning, growth, and skill development in the cutting-edge field of digital twin simulation.

As an apprentice, you will collaborate closely with robotics engineers, artists, and game developers to develop and enhance simulation and visualization tools that meet our clients’ specific needs. You will utilize FalconEditor, our powerful integrated development environment (IDE), to create simulations and 3D environments that meet customer goals and showcase product capabilities. This role will involve integrating robotics algorithms into high-fidelity simulations, allowing you to apply theoretical knowledge in practical scenarios. This role will involve not just technical implementation, but also direct customer engagement, including solution design, technical support, and serving as a critical bridge between our customers’ requirements and our product development team.

Throughout the program, you will gain hands-on experience in both Windows and Linux environments while exploring computer vision concepts such as object detection, segmentation, and pose estimation. You will also have the opportunity to craft immersive 3D environments using FalconEditor’s intuitive interface, developing both your technical skills and your ability to translate complex technical solutions to customer-friendly implementations.

This apprenticeship is designed to provide valuable mentorship and practical experience while fostering collaboration across disciplines. You will build a strong foundation for a successful career in robotics and simulation technology. If you're ready to dive into this exciting field and contribute to innovative projects alongside talented professionals, we want to hear from you!

Responsibilities:

• Develop and extend simulation and visualization tools created by Duality
• Assist in the creation and testing of simulation tools
• Create simulations and solutions using Duality products to support customer goals and display product capabilities
• Collaborate with customers and internal cross-functional teams to gather requirements and implement solutions
• Contribute to the development of FalconEditor
• Provide technical support and troubleshooting for customers using Duality’s simulation tools
• Assist in integrating robotics algorithms into high-fidelity simulations
• Participate in code reviews and software development best practices
• Document your work and contribute to technical documentation

Requirements:

• Current Senior B.S. or M.S. student in Computer Science, Mechanical Engineering, Mechatronics, Robotics, or a related field
• Experience developing in Windows and Linux environments
• Proficiency in Python for creating robotics solutions
• Familiarity with computer vision concepts such as object detection, segmentation, pose estimation
• Projects or work experience creating simulation tools for robotics, autonomous vehicles, or similar applications
• Experience using ROS and ROS2
• Understanding of testing structures and processes
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong interpersonal skills to effectively engage with customers and understand their needs
• Excellent communication skills and ability to collaborate with cross-functional teams

Nice to Have:

• Knowledge of CI/CD tools
• Familiarity with DCC applications (Blender, Maya) and formats like USD, FBX, GLTF
• Knowledge of using cloud technologies to scale simulation solutions
• Understanding of machine learning concepts such as supervised/unsupervised learning, neural networks, reinforcement learning
• Experience in a customer-facing technical role
• Familiarity with customer success metrics and best practices

Benefits:

• Fixed stipend.
• Work with folks who care about each other as well as our collective and individual success!
• Commitment to work-life balance. Log off at a normal time to hang out with your family and friends. We are playing the long game!
• Be an active part of defining a creative and inspiring culture by joining Duality in its formative years.
• Opportunities for growth and learning from experienced professionals in the CG industry.

Join Us:

Step into the future with Duality AI and be part of an exciting journey where the physical and virtual worlds converge. Apply today for the Customer Success Apprenticeship at Duality AI!