Jr. Project Manager

🚀 Our Upcoming Bootcamp Starts on December 10, 2024 🚀
Shape the future with Ergeon!

Are you ready to take on a challenging yet rewarding role as a Junior Project Manager? At Ergeon, you’ll manage projects end-to-end, working closely with contractors and customers to deliver exceptional results. This role offers significant career growth opportunities and a chance to thrive in a tech-driven, fast-paced environment.

With over 350+ people in 40+ countries, Ergeon is a tech-powered outdoor living and construction company serving 40% of U.S. households. With 20,000+ home improvement projects completed and a stellar Net Promoter Score (NPS) of 73, we’re shaping the future of the home improvement industry.

Learn more about Ergeon and our amazing globally distributed team

⚙️ What You’ll Be Doing

As a Junior Project Manager, you’ll be the primary point of contact for contractors and customers, ensuring smooth operations across your assigned region. Your responsibilities include:

• Customer & Contractor Relations:
  • Addressing customer complaints and coordinating follow-ups.
  • Explaining payment processes to contractors and maintaining positive relationships.
• Project Management:
  • Handling up to 45 projects simultaneously, each at different stages, and delivering 8-10 jobs weekly.
  • Monitoring daily schedules, optimizing project workflows, and ensuring profitability.
  • Proactively identifying and resolving bottlenecks to avoid escalations.
• Upselling & Referrals:
  • Offering additional products/services and tracking customer referrals.
• Documentation & Communication:
  • Managing timely responses to queries using tools like Front and Ergeon’s native apps.
  • Acting as a liaison between various teams and departments.
• Team Growth:
  • Collaborating with Senior Project Managers to recruit new contractor crews based on customer demand.

🦺 What We’re Looking For

Required Skills:

• Exceptional written and verbal communication in English and Spanish.
• Ability to multitask in a fast-paced environment with great attention to detail.
• Experience managing escalations and negotiating with customers or contractors.
• Proficiency with multiple digital tools and systems.

Preferred Skills:

• Background in in-home services or home renovations.
• Experience in project coordination or management.

🧰 What You’ll Need

• Location: Reside in Latin America or the Caribbean.
• Technical Setup:
  • Laptop with at least 16GB RAM and Core i5 (8th Gen or higher) or AMD Ryzen 5.
  • Reliable internet (10mbps upload, 20mbps download), noise-canceling headset, and power backup.
• Availability: Full-time, 40+ hours/week, covering 7:00 AM–6:00 PM PST/CST/EST, with weekend flexibility.

💡 What We Offer

• Compensation: $9/hour + Monthly Bonus. Paid weekly via Upwork.
• Bootcamp: A 6-week, fully-paid, immersive training program featuring 1-on-1 mentoring, hands-on practice, and teamwork to set you up for success.
• Benefits & Perks:
  • Immediate: Birthday day off and language classes.
  • Post-Training: Free noise-canceling headset, $400 Tech/Wellness/Learning fund (yearly renewal), and co-working budget.
  • After 6 Months: Stock options, flexible PTO, and subsidized health insurance.
  • After 1 Year: Laptop replacement fund.

🌟 Take the leap and join us on this exciting journey! 🌟
Be part of Ergeon and elevate your career while making a meaningful impact.