Serviceability Specialist

Here's your opportunity to help us make a big difference in Rural America. At Conexon Connect our primary goal is to bridge the digital divide by providing customers in rural areas with Fiber internet speeds! As a Serviceability Specialist you’ll get to work with some of the brightest minds in the industry, be part of a fast-paced, growth-oriented environment, and verify address needs to schedule the installation of broadband and telephone services for both commercial and residential customers.

We’re looking for high achievers who are fascinated with our industry to join our dedicated team in providing exceptional service to our customers. It’s the very foundation of our growing company and the reason behind our success. You can enjoy the satisfaction of using your quick mind and problem-solving skills to help our customers, while working in an enriching work environment with great benefits and many opportunities for career growth. Come discover how you can be part of our growing Conexon family.

As a Serviceability Specialist you will spend your day speaking with customers and determining how their address can be serviced. You will utilize many tools available to locate the address, match it to our existing and proposed service areas, and determine the feasibility of completing the connection.

Responsibilities and Essential Job Functions:

• Be exceptionally responsive to all customer requests.
• Anticipate and make recommendations for customer needs.
• Manage customer expectations.
• Understanding the needs of new customer and the resources available to you throughout the customer experience.
• Clearly and proactively managing communications between our staff and the customer
• Coordinating effective communication with sales, operations, and billing teams to ensure customer expectations are met.
• Work with a creative team to bring ideas into the mix, offer suggestions, research, ability to share & constantly learn new processes and technology.
• Provide EXCELLENT customer service with a positive attitude to every customer, on every occasion.
• Ability to read and translate GIS information for our systems.

Duties include:

1. Receive, coordinate, resolve, customer questions, concerns, requests.
2. Updating and documenting all client interactions
3. Track and review reports as needed.
4. Review new customer paperwork, resolve any issues.
5. Programming of basic customer accounts
6. Create work orders as needed
7. Address verification via County Assessors, USPS, GIS, and other databases.
8. Work with the Project Managers and the team to ensure customer expectations are met
9. Other tasks assigned by supervisor

Job Skills and Qualifications:

Required:

• Have flexibility in your schedule for work purposes – ours is a 7a.m. to 7p.m. schedule, 7 days a week. Plenty of advance notice is given for scheduling purposes.
• Associates in a business discipline preferred.
• Excellent customer service and problem-solving skills, active listening skills and a strong eye for details.
• Strong communication skills and unflappable, professional demeanor.
• Ability to multitask between systems and adapt to change.
• Analytical thinker with technical aptitude with the ability to work independently and as part of a team.
• Solid computer skills.
• Self-motivated with exceptional work ethic.

Preferred:

• Telecom industry experience
• Address verification experience
• GIS experience
• Previous customer service/or technical support experience
• Experience with billing and pricing
• Experience using work force management systems

Company Benefits Include:

• Paid time off
• Full benefits (health, dental, and vision)
• Life insurance
• Long-term and short-term disability insurance
• Retirement benefits
• Work from home flexibility

This position spends the majority of time spent seated either on a computer or phone. We offer a highly competitive compensation and benefits package. Currently hiring for: full-time with different shift times available from 7am to 7pm. Please send us your resume with a cover letter telling us why you’d be the perfect fit for this position. We look forward to hearing from you.