Software Training Consultant I - Allergy/ Immunotherapy

• Demonstrate full competency of Modernizing Medicine’s specialty-specific EHR, ASC, Practice Management System and/ or Financials
• Train clients on medical software and the use of features and functions of the service using classroom, remote, on-the-job, and blended training techniques.
• Establish rapport; gain and maintain credibility with diverse audiences.
• Report software improvements and enhancements to software engineers.
• Help our clients adopt best practices in using our solution to manage their practice.
• Manage time effectively with minimal supervision to accurately scope projects and ensure that practices are trained on time.
• Manage the client training schedule, and the workflow of the practice and coordinates with project managers and administrators to properly execute the training for all staff.
• Collaborate with the Training, Support, and Product departments to address training materials, programs, and client launch practices.
• Record details of client feedback through the training process.
• Contribute to the creation of training resource material.
• Maintain certification of 80% or higher on all application material and quizzes.

• Ability to travel 75-90% including weekends, and provide some off-hours training and support, including occasional weekends.
• 2+ years experience in software training, implementation, and/or relevant medical practice experience.
• Experience with Xtract software or immunotherapy/ allergy experience is preferred but not required.
• Demonstrates good problem-solving skills and effective decision-making abilities.
• Possesses excellent written and verbal communication skills.
• Empathetic communicator with a consultative approach - able to see things from another person’s point of view.
• Ability to work independently as well as part of the training team.
• Positive and personable attitude with a customer service focus.
• A professional, patient, and balanced approach to handling difficult customer situations.
• Able to establish and maintain effective communication and relationships with customers and teammates.
• Takes initiative in goal fulfillment and deadlines.
• Excellent time management and organizational skills.
• Basic knowledge of Apple products including Mac, iPad, and iPhone.
• Ability to easily learn new software.
• Detail-oriented.

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