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⁠⁠Product Support Engineer (Big Data / Hadoop)

Remote:

Full Remote

Experience:

Senior (5-10 years)

Work from:

India

Offer summary

Qualifications:

MS/BS degree in computer science or related field, 5+ years experience in software development and troubleshooting, Strong programming background in shell scripting, Java, SQL, Python, R, Experience with Hadoop, Linux, and Windows Server.

Key responsabilities:

Provide technical support for complex systems
Report design and maintenance problems to engineering

Sky Systems, Inc. (SkySys) Information Technology & Services Startup https://myskysys.com/

11 - 50 Employees

See more Sky Systems, Inc. (SkySys) offers

Job description

Role: ⁠⁠Product Support Engineer (Big Data / Hadoop)
Position Type: Full-Time Contract (40hrs/week)
Contract Duration: Long Term
Work Hours: IST (India Standard Time)
Work Schedule: 8 hours/day (Mon-Fri)
Location: 100% Remote (Candidates can work from anywhere in India)

Responsibilities:

Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex computer systems, complex software, or networked and/or wireless systems.
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
May be involved in customer installation and training.
Provides support to customer/users where the product is highly sophisticated in nature and rapidly evolving.
Work closely with a highly cross-functional team of development engineers to implement solutions to customer issues on a leading-edge big data platform.
Perform user acceptance testing before deploying solutions to the field.
Develop and implement procedures for configuration and testing of systems.
Create documentation highlighting root cause corrective actions and ensure the developed solutions are actionable by our field service engineers.

Must Haves:

MS/BS degree in a computer science field or related discipline
Passionate about solving problems involving complex interrelated software systems
5+ years' experience in software development and troubleshooting
Strong programming background in one or more language (shell scripting, Java, SQL, Python, R)
Experience with Microsoft Windows Server
Experience with Linux
Experience with Windows Hypervisor
Familiarity with Hadoop platform
Experience with messaging & complex event processing systems such as MQTT, Kafka.
Good understanding of file formats including JSON and others
Excellent communication (speak/ written) skills and the ability to clearly articulate and share findings with the team
Strong shell scripting skills
Linux administrator
Able to code using Python
Kubernetes and docker container experience
Excellent Communication Skill

Nice to Have Qualification:

3+ years' experience in Hadoop, Spark, Kafka, Solr, Flume, Jupyter Notebooks
Experience with Jira/Confluence
Experience with databases like HBASE, Postgres.
Experience (or at least familiarity) with ERDs and relational database schemas.
Hands-On experience with IP networking and networking devices (Switches, Routers, Firewalls) and server maintenance