Customer Experience Specialist (Lead Qualification, BDR, SDR)

Your Gateway to Exceptional Home Buying Journeys

Are you passionate about creating memorable experiences for potential homebuyers while using your sales skills to qualify leads and make meaningful connections? Join our team at NewHomesMate as a Customer Experience Specialist, where you’ll be at the forefront of engaging with leads from our online marketplace. Your mission: to qualify leads, guide them through an initial conversation, and seamlessly schedule consultations with our New Homes Experts. You’ll be instrumental in setting the stage for an exceptional home-buying experience.

NOTE: This role is similar to a Business Development Representative (BDR) or Sales Development Representative (SDR), focusing on lead qualification and setting up consultations with our sales team.

What You'll Do 🌟

• Engage with and qualify leads generated through our online marketplace, leveraging your communication and sales skills to identify potential homebuyers.
• Skillfully schedule initial phone consultations, conveying the value of our services during the first contact and ensuring a smooth transition to our New Homes Experts.
• Effectively handle objections and address concerns from potential buyers during the qualification process.
• Use active listening and sales techniques to uncover the homebuyers’ needs, timeline, and preferences, ensuring the consultation is as relevant as possible.
• Craft an unparalleled customer experience through prompt and professional responses, while driving interest and trust in our services.
• Maintain meticulous records of interactions, ensuring no detail is overlooked in the transition to the New Homes Experts.
• Collaborate closely with New Homes Experts to facilitate a seamless hand-off once the lead is qualified and the consultation is scheduled.
• Stay informed about new construction market trends to better position our services during initial interactions with potential buyers.
  
  

What We're Looking For 🚀

• Prior experience in customer success, sales development, or lead qualification, with a proven track record of effectively identifying and passing on qualified leads.
• Exceptional communication and interpersonal skills, with an ability to engage leads, articulate value, and navigate initial objections.
• Dedication to delivering outstanding customer experience during the qualification process.
• Good attention to detail with organizational and multitasking skill, particularly when managing multiple leads at different stages of qualification.
• Thrives in a fast-paced, dynamic startup environment and can quickly adapt to evolving lead qualification strategies.
• Proficient in using online technology platforms, CRM tools, and communication systems to track and manage lead interactions.
• Ability to conduct high-quality conversations that build trust and prepare leads for the next step in the sales process.
• Fluent English. Native/Fluent Spanish is a plus.
• Excellent internet/Wi-Fi connection.
• Knowledge of the real estate market, particularly new construction homes, is a plus.
  
  

Join us in shaping the future of homebuying through unparalleled customer experiences. Apply now and be the architect of memorable journeys for our customers!