Field implementation Specialist
Key Responsibilities
Support the implementation Staff and Equipment resource management program. Support the execution including all work areas within Operations Customer Service. Partner with Subject Matter Experts Change Management Training and other key stakeholders to ensure a successful rollout.
- Front-end role focused on user acceptance testing, training, and go-live support at airports.
- Support users through large-scale changes.
Requirements
- Proficient in using the software.
- Technical with the ability to be a hands-on technical expert.
- No coding required, but a technical mindset is essential.
- Strong communication skills to assist non-technical users through changes.
Travel up to 50%:
Travel to support training and testing. Should be about 50% travel.
- Assist the Project Manager PM and Rollout Team Lead in planning of work priorities coordination of information to support the project design and planning and project risk assessment and contingency planning.
- Support software testing efforts partnering with the QA and stations teams to ensure the program has been configured according to requirements.
- Become a subject matter expert in Staff and Equipment resource management program in order to support training change management and rollout efforts.
- Ensure organization readiness by supporting planning communications and mitigation activities and assist in assuring effective transition into production as appropriate.
Whats Needed To Succeed Minimum Qualifications
2+ years of software implementation experience on a large scale/enterprise level project
Change management
Very strong experience with Office Professional Suite
Excellent communication and analytical skills
Ability to work with cross functional groups
Strong relationship building skills
Ability to travel 50%
Education
Advanced degree or equivalent work experience required preferably in Software Implementation or Project Management.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
