US (I8) CE - M365 Principle Engineer - M365 SME - Remote

Title: M365 Principal Engineer

Location: Remote (US based candidates only)

Duration: 12+ months contract

Pay rate range: $50-$55/hr on W2

USC candidates only

Responsibilities

• Serve as escalation point and troubleshoot highly complex, intricate technical problems to ensure optimal service levels
• Work on multiple incidents and projects simultaneously
• Consult as a subject-matter expert of M365 technology and technical operations
• Act as a point of escalation in complex, critical instances and directs the efforts of junior staff as required to support the customer
• Leverage experience and knowledge to proactively engage in root-cause analysis and preventative projects
• Create, review, and approve content for technical solutions which contributes to internal knowledge bases and departmental documentation
• Develop and maintain direct customer and broader service delivery relationships
• Proactively work to improve service delivery performance and customer satisfaction
• Consider potential security impacts to the customer and Dell when delivering services
• Deliver great customer experiences at every opportunity
• Mentor and provide technical leadership to other team members
• Travel 10% - 20% of the time as required to support Managed Services customers
  
  
  

Qualifications – Requirements

• Undergraduate degree with 8+ years of related professional experience, or equivalent experience
• Experience using Service Now to manage incidents, problems, and requests
• M365 Administration experience for large complex organizations including:
• Identity and Access Management
• Exchange Online
• Teams for Business
• SharePoint Online
• OneDrive for Business
• Office 365 Applications
• M365 Security Center
• Strong organization and planning skills to oversee the successful implementation of program deliverables and improvements
• Experience utilizing ServiceNow or another ITIL platform for incident and request management
• Ability to document processes and lifecycle management of knowledge base documentation
• Ability to set priority and delegate within a service delivery team
• Willingness to participate in a customer support on-call rotation
• 2-3+ years of experience as Architect / Team Lead doing the following:
• SCCM and InTune operational experience
• SCCM environment management
• Operational release management,
• Patch management,
• Policy management
• Application deployment
• Windows Image Deployment with SCCM OSD,
• Microsoft Deployment Toolkit (MDT),
• USMT and Windows ADK/WAIK
• Microsoft Intune, or Microsoft SCCM 2012+
• Windows Upgrade Readiness (Desktop Analytics) experience a big plus
• Registering and Deploying Systems through Windows Autopilot
• Registering, Managing, and Configuring Microsoft Intune Policies, with or without SCCM Hybrid Integration
• Microsoft Azure, Azure RMS, Cloud Identity Setup and Configure Azure RMS, AD Connect, and other Cloud Services
• Deployment automation architecture, design/migration, and troubleshooting
• MS Windows, MS Windows Server

Qualifications – Preferences

• Microsoft M365 Administration certification(s)
  
  
  

What’s in it for you?

• Weekly pay with direct deposit
• Health, dental, vision insurance, and 401K with match
• Free training to upgrade your skills.
• Dedicated partner to help you achieve your career goals.
  
  
  

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.