Salesforce Administrator

About Us

Syniti is the enterprise data partner, empowering anyone who relies on data to make business-critical decisions by delivering data they can trust through a unique combination of intelligent software and experts who deeply understand the role of data in enterprise growth.

Trusted by the Fortune 2000, Syniti helps leading businesses reconfigure the role of enterprise data from afterthought to foundational first step; enabling them to unlock valuable insights that ignite growth, reduce risk, and expand their competitive advantage.

Syniti’s Data First philosophy and enterprise data management platform supports data migration, data quality, data replication, data matching, master data management, analytics, data governance, and data strategy in a single, unified solution.

As an innovative, global leader in Enterprise Data Management, the combination of our award-winning software platform and premier consultants creates a unique advantage for leading enterprises. Syniti is also a preferred data solution used by the world’s top system integrators, and a portfolio company of BridgeGrowth Partners LLC. Headquartered in Boston, Massachusetts with offices in 25 countries around the world, Syniti operates in all global regions and industry verticals, and maintains a 100% client success rate across thousands of complex data projects and initiatives.

The ROLE

In partnership with other IT functions, you will help deliver new functionality through requirements in a secure and efficient manner with minimal re-work within our Salesforce environment. You will be an active participant in receiving requirements from the Applications groups and able to convert to functional delivery. You will be able to think of security first as part of the project or change management workflow. You will have a keen eye for UI/UX and able to ensure a clean, modern look as well as a streamlined user experience. Delivery will include Salesforce as well as integrations between systems, and reports. The ability to support additional systems is seen as a plus. You are an entrepreneur at heart embracing new challenges.

What You Will Do

• All aspects of Salesforce user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules.
• Salesforce configuration changes, including (but not limited to): Flow, Apex, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports.
• Sandbox environment management.
• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer.
• Working with integrated applications including Gainsight, Highspot, HubSpot, Kantata SX
• Be a trusted partner to other functional areas who will be confident in your ability to deliver on time and on budget.
• Design, develop and unit test optimized and scalable Salesforce solutions across Syniti.
• Develop or update documentation as needed.
• Trains others as necessary in the solutions delivered through Salesforce.
• Primary subject matter expert to diagnose and debug defects, conduct root cause analysis and recommend solutions through change control.
• Can quickly adapt and integrate into new technologies.
• Provide support for any custom development created for quick resolution to any problems that may occur.
  
  

What It Takes

• Highly motivated, decisive, and results-oriented individual with the flexibility and creativity to excel in a rapidly growing and changing environment.
• Experience implementing many types of Salesforce configuration changes.
• Experience working with all levels of management and consulting with key business stakeholders. Demonstrated executive presence and communication skills with an ability to influence for greater outcomes.
• Experience with change control, incident response, and release management.
• Experience handling sensitive, confidential information.
• Experience with data manipulation and Salesforce mass data uploads.
• Experience with querying languages like SQL and SOQL.
• 2+ years as a Salesforce Administrator or another Salesforce technical role.
• 2+ years SQL and experience in building database schema preferred.
• Proven success implementing various types of Salesforce Flows.
• Proven success in organizational change management.
• Proven success in continual improvement.
• Salesforce Admin certified preferred.
• Experience with Apex preferred.
• Experience in integration layers between systems.
• Be fully aligned to the our core values:
• Think Big - Be courageous and bold. Aspire to greatness. Relentlessly pursue market innovation. Set the standard by which others follow. Create solutions that have a meaningful impact. Solve the challenges our customers don’t know they have.
• Be Curious - Be a lifelong learner. Seek out new ideas to serve customers. Understand our competition and the world. Be permanently dissatisfied with the status quo. Challenge preconceptions. Focus on the future rather than yesterday.
• Take Action - Be the first. Don’t wait. Take accountability. Inspire others by doing. Fail fast and learn from mistakes. Make a difference every day.
• Stronger Together - Respect, trust and look out for each other. Celebrate diverse perspectives. Listen. Build connections and belonging. Act with integrity. Give back. One Syniti family.
  
  

What We Offer

• Trust that you are good at what you’re doing. At Syniti you will find a supportive environment and access to learning tools, but micromanagement is not our thing.
• Growth. We are growing rapidly and steadily solving the biggest challenges enterprise companies are faced with today. There was never a better time to join and grow with us. Most importantly you will have the chance to shape our journey and share in our success story.
• Support. We all rely on each other and enable each other to be successful. You won’t stand alone.
• Curiosity and genuine interest in you. We all have our different stories, all equally fascinating with each depicting a different journey and we want to hear them all.
• Recognition. We are the sum of individual achievements and we always take the time to celebrate them.
• An open organisation. Hierarchies are not our thing and access is something we make sure of across the board. We are a family where everyone is just as important, everyone’s work is seen and ideas valued.