Group Operational Resilience Culture and Capability Assistant Manager

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Salary Range

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Flexible Working Options

Job Description Summary

Job Description

JOB TITLE:   Group Operational Resilience Culture and Capability Assistant Manager

SALARY: 42,120 – 46,800

LOCATION(S): Halifax, Bristol, Edinburgh, Leeds

HOURS:  Full time

WORKING PATTERN: Hybrid, 40% (or two days) in an office site

About this opportunity

An exciting opportunity has arisen for someone passionate about Operational Resilience. This role will suit someone with a sense of ownership and integrity who enjoys working in a team delivering highly resilient outcomes for the Group and most importantly our customers. As a culture and Capability Assistant Manager you will play a crucial role in supporting continuous improvement of the Operational Resilience Operating model, provide Training, Engagement and Awareness a robust Handbook. You will play a key role in driving a resilient first culture across the Group, which enables us to maintain the expected, through the unexpected, for our customers, the financial market, and Group. This is a fantastic opportunity to collaborate with colleagues from across the business to make a real difference for our customers!

This role offers a varied, exciting and diverse opportunity for candidates looking to apply. The key responsibilities for this role are:

• Support the design, management and execution of the Group’s Operational Resilience education, engagement and awareness strategy, to enable a resilient first culture across LBG, in addition to supporting meet PRA and FCA regulatory expectations.
• Support the continuous improvement, oversight and embedding of the Group’s Operational Resilience Operating Model.
• Support the business engagement model, to ensure effective two-way communication between the Group Operational Resilience team and the Operating Model role holders, supporting GEC and Board members discharge their accountabilities. Ensuring all materials shared are of a high standard, whilst delivering key messages in a clear, concise, and easily understandable way.

 About us

Like the modern Britain we serve, we’re evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We’re growing with purpose. Join us on our journey and you will too…

What you’ll need

• Strong communication skills, both written and verbal, with the ability to adapt communication styles in aid of different audiences.
• Creative mindset and agile approach to delivery.
• Understanding of the Operational Resilience and Business Continuity landscape, including the latest regulatory and industry developments.
• Experience in the delivery of Group wide strategies.
• Experience in supporting the designing and delivering of effective and engaging, far reaching education and awareness agendas and content.
• Understanding of data analytic skills, accomplishment of providing insights.
• Experience of working in a highly regulated environment.
• Proactive self-starter with ability to self-organise, plan, and prioritise activities with the ability to understand issues quickly and escalate accordingly.
• Drive and determination to pick up and become proficient in new tools and applications to support educations, engagement and awareness content creation

It is an exciting time to join Group Operational Resilience as we continue to enhance and mature the Group’s operational resilience culture and capability and continue our journey to meet the PRA and FCA Operational Resilience Policy regulations by March 2025.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 28 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.