General Manager | Sales / Operations Manager

Overview:

Looking for a management position with growth opportunities in the Wellness industry?  Elements Massage® is looking for a Studio Manager to oversee sales and operations for our Massage and Skincare studio in Clifton Park, NY.

The Studio Manager is responsible for the oversight of all daily staff and administrative operations of the Elements Massage studio, a membership based massage & skincare studio in the wellness industry. This position ensures that the studio is providing the absolute best in class experience for each and every client and team member, while also being responsible for coaching, mentoring and developing the studio staff to ensure our high level of standards. 

In addition to daily operational responsibilities, this position will strive to meet established studio goals and objectives in the areas of member growth, staffing levels including low turnover levels, recruiting and hiring objectives, and above all ensure a flawless experience for anyone who enters the studio, both team members and clients.

Responsibilities:

Superstar Managers at Elements Massage will:

• Consistently demonstrate desired behavior for staff including focus on membership sales, customer service, cash management, retail sales, member retention, staff interaction, and follow-up with clients.
• Provide strong leadership and managerial presence with clients and employees
  
• Maintain quality service by enforcing organization standards
• Maintain an impeccable and clean studio in accordance with our safety and sanitation standards
• Be the consumate professional when dealing with employees, peers and clients

 Management Responsibilities

• Oversight of all studio operations.
• Sales and customer service training, and mentoring.
• Management of the studio team including sales and customer service goal setting, mentoring.
• In charge of ensuring our proprietary client service model is executed flawlessly.
• In charge of people aspects of the business including meeting objectives related to employee turnover, employee experience, recruiting, hiring, and training.
• Practice what you preach by modeling sales, customer service, and other management duties in line with the Elements Massage system standards.
• Design, implementation, and refinement of local studio policies and procedures that align with organizational objectives.
• Assists studio owner in setting and achieving profit goals for the entire studio, including daily, weekly, and monthly targets.
• Consistently creates a friendly environment for clients and team members by greeting, assisting, and quickly responding to questions and needs.

Qualifications:

Manager Qualifications - A great manager believes in the therapeutic benefits of Massage Therapy, and has the following:

• 3 - 5 years experience in retail or spa management with sales of $1 million per year or more
  
• Excellent leadership skills; ability to lead a team in an organized and efficient way ensuring operations runs smoothly.
• Strength in implementing structure, policies, and procedures.
• Customer Service oriented
• Strong verbal and written communications skills
• Possess strong interpersonal skills to communicate with confidence
• Must be an excellent organizer and problem solver with strong project management skills
• Must be able to work flexible days and hours; including nights, weekends, and holidays
• Competent trainer and motivator
• MindBody Software experience a plus

 

Benefits: Elements Massage® Studio Manager Benefits: - Competitive pay - up to $65k annual salary plus $12k annual bonus opportunity - Medical, Dental and Vision Insurance contribution - Paid Time Off (PTO) - 401k with generous match - Free massage and facial services - Aflac Legal Disclaimer: Each Elements Massage® studio is independently owned and operated. Franchise owners (or their designated hiring managers) are solely responsible for all employment and personnel decisions and matters regarding their independently owned and operated studios, including hiring, direction, training, supervision, discipline, discharge, compensation (e.g., wage practices and tax withholding and reporting requirements), and termination of employment. Elements Therapeutic Massage, LLC (ETM) is not involved in, and is not responsible for, employment and personnel matters and decisions made by any franchise owner. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Benefits vary by independently owned and operated Elements Massage® studios. Elements Massage® and Elements Massage + design are registered trademarks owned by ETM.