Insurance Services Specialist

What you'll do:

You assist with the development and implementation of new policies, policy enhancements and related product material. You provide product-related support internally and externally. 

Specifically, you will:

• Provide support to other departments and to external customers related to product information.
• Communicate product information to internal departments of new product and/or product revisions.
• Develop and proofread product and procedures training with the Learning Centre.
• Facilitate training sessions for internal employees.
• Develop, maintain and update all product underwriting guidelines, procedures, and product support materials, for internal departments and external partners.
• Assist with the development, writing, updating and proofreading of product materials. 
• Work with key stakeholders to achieve agreement and/or approval of wording.
• Organize and maintain policy editorial and coverage changes.
• Develop and maintain coverage analysis for internal products and competitors.
• Write, maintain, proofread and test policy-related website content.
• Provide administrative support: write meeting minutes and update the collateral inventory document.
• Achieve performance targets.
• Collaborate and communicate effectively with team members and all other teams. 
• Responsively and effectively handle issues.
• Look for ways to improve customer experience.
• Promote and model TuGo culture, values, and brand promise.
• Continuously build professional and technical expertise.
• Other duties as required.

What you'll bring:

• Degree or diploma in business or related discipline
• Strong organization and planning skills
• Ability to manage multiple, diverse priorities under deadlines
• Detailed knowledge of TuGo products and knowledge of the Canadian insurance industry are assets
• Familiarity with medical terminology is an asset
• Experience developing and delivering training sessions is an important asset
• Fluency in French is an asset
• Excellent written and verbal English skills
• Strong team player and positive contributor
• Proficient in MS Office Suite and able to learn applications quickly
• Well-developed analytical, problem-solving, and decision-making skills
• Able to consistently live our values of valued, effective and trusted
• A strong customer experience focus
• A passion for continuous learning and professional achievement 

Salary Range: $60,000 - $73,000