Account Manager, Australia

Collette is seeking an Account Manager to join our Business Development Team. This is a full-time hybrid role with the ideal candidate residing in Greater Sydney.

About Collette:  Let Us Show You the World

There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette’s passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company’s future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world.  From giving back to local communities to creating incredible experiences for the world of travellers and being part of a value-oriented team that cares for one another – Collette is all about people.  So, what are you waiting for? Your journey starts here. 

Job Summary:

With 107 years of experience, Collette Tours offers 170 guided tours across 7 continents, delivering exceptional travel experiences. As we continue to expand in Australia, we are seeking an Account Manager to support and grow our partner relationships.

Reporting to the Director of Commercial Partnerships Australia, the Account Managers main purpose is to grow revenue and traveller numbers within a portfolio of trade partner accounts. Responsibilities include managing and building strong relationships within a portfolio of accounts, prospecting, qualifying agents and communicating leads to Business Development Managers (BDMs), training agents, strategizing and planning, communicating data issues with our data teams, collaborating with internal stakeholder departments, assisting in partner and individual agency marketing strategies, maintaining knowledge base in regards to consortia and the agencies within the portfolio, increase Collette’s brand presence, and attend partner conferences/functions as required. 

Primary Functions:

• Act as the main internal resource for the account portfolio
• Act as liaison between travel agents/agencies and necessary business units to properly service the account and create strong relationships with them
• Review each BDM territory with the lens of our growth strategy to identify best collaborative approach for each partner
• Utilise qualifying tools to identify top agents/agencies within portfolio and prioritise based on quality
• Educate partner head office and agents on current marketing initiatives, Collette product and sales tools
• Work with the Director of Partnerships and the BDMs on building a strategy to collaborate with key agents/agencies, creating a plan of activity
• Work with marketing to create content for educational opportunities such as webinars
• Execute marketing campaigns utilising all communications tools available (i.e. social media, video, etc.)
• Coordinate all requirements for partner conferences from start to finish
• Attend partner conferences, expos and events
• Provide consistent feedback to the Business Development team on trends, issues and suggestions to improve the efficiently of sales operations
• Work with necessary data teams to assist with maintaining your portfolio database in CRM
• Collaborate with Director of Commercial Partnerships, Marketing and Outside Sales to maintain partnership knowledge
• Master of agent policies, processes, and procedures including commissions and comp strategies

Knowledge and Skills:

• 3+ years of sales or customer service experience preferably within the travel industry, with a clear understanding of travel agents and consortia and how best to support them 
• Communication Skills: Excellent verbal phone manner, written, video & in person communications skills
• Project Management: A natural planner with strong organisational skills, with the ability to prioritise and manage time efficiently 
• Critical Thinking: Has an inherent analytical curiosity and takes initiative to solve problems
• Technical Proficiency: Advanced user of Microsoft Office and social media platforms
• Education: Bachelor’s degree preferred but not essential
• Flexibility: Availability to travel to conferences and sales meetings up to 35% of the time and capability to work remotely

Why Join Us

• Hybrid working arrangements: Flexibility to work from home with our hybrid model
• Central Sydney CBD office location
• Supporting employees through access to Employee Assistance Program, Paid Parental Leave, and your Birthday off
• Collaborative environment: Work closely with a dedicated and passionate team both locally and globally
• Opportunity to progress your career in a growing company
• Travel to exotic places on Familiarisation/ sales conference trips plus access generous employee discounts
• Be part of a family-owned global company with over a century of travel expertise.