Software Testing Coordinator

About the job

Testlio is a leading quality management company. Its unique approach combines humans and machines to help digital innovators assure quality products at scale. On 600K+ real devices. In 100+ languages. With 800+ payment methods. The company is 100% remote, with people in 150+ countries. It is female-founded; 46% of full-time people are women. Clients include Amazon, athenahealth, Match Group, Microsoft, the NBA, Netflix, PayPal, SAP, Uber, Wayfair, and many more. To learn more, visit www.testlio.com.

With a growing client base, Testlio is seeking a Testing Coordinator to be part of our Testing Team and play an integral role in our client’s journey with Testlio. A Testing Coordinator partners with the Delivery team to help each client complete testing activities, including assisting in test scope planning, test run management, and results reporting. You will work closely with the Freelance Tester community, Testing Managers, Clients, and other members of the Testlio team.

Why you will love this job?

• Channel your passion for software testing and be integral in helping our clients build amazing app experiences for users and for some of the most exciting companies in the world
• You get to participate in Testing for multiple hot-trend mobile, web, and OTT applications from world worldwide Media industries.
• Learn more about Client Management & Support by working with Testing Managers and partaking in Client calls
• Chance to work in a fast-paced environment with a thriving business model, an experienced leadership team, and a top-tier client roster
• Collaborate with strongly motivated and experienced co-workers from diverse backgrounds and locations
• You’ll receive paid time off for all of the holidays in your country, in addition to 20-plus days of Testlio paid time off every year
• Additional benefits available such as performance bonuses and paid parental leave 
• Opportunity to work flexibly in a distributed by-design company, be a part of our global culture, and contribute to the TestLion Pride.

Why you will love being a part of Testlio?

• A true sense of belonging: the TestLion Pride is a global community of like-minded people who live Testlio’s six values every day. 
• Growth through learning: knowledge exchange and learning are central to working at Testlio. You’ll find that motivated, experienced TestLions with diverse backgrounds can always introduce you to new perspectives. 
• Freedom to roam: Testlio is a global company that embraces flexibility while setting standards to help you succeed in a remote environment by having clear expectations for working hours and communication. We look for opportunities to create engagement with TestLions around the world and we want to make sure you can take time off from work to rest. We honor national holidays in your home nation and provide a generous number of days off, including personal wellness days.
• Great culture: Testlio’s is female-founded and is 46% women. Our purpose, vision, and values help drive positive mindsets and behaviors. People like working with each other and love the global scale of the company. We move fast and empower people on the frontlines to make decisions and own initiatives.
• Investment in you: Testlio is a global company and we’ve created a few benefits that are available regardless of your location. In addition to the paid time off mentioned above, you can reimburse up to $300/yr for learning, you will receive stock options and an equipment policy with Testlio contributing to the bulk of the cost with regular equipment update intervals.

What would your day look like?

• Ensuring the quality of a Test Run by following recommended practices established within Testlio
• Meticulous review client test requests, align coverage strategy with the Testing Manager, and ensure correct Test Run setups while anticipating testers potential blockers 
• Create Test cases based on the testing strategy provided by the Testing Manager
• Working with the Testing Manager, you’ll lead and coordinate Test Runs from start to finish. 
• Conduct ongoing issue review activities and initiate appropriate follow-up actions for each project:
  Respond to client issue feedback
  Verify Fixed Issues
  Review issue backlogs
  Make proactive updates of the test plans by incorporating individual tester and client feedback
• Raise project and team-related risks, problems, and questions to the Engagement Managers and Testing Managers
• Monitor Testers and Test Leads across multiple runs, providing constructive feedback, involve new testers in runs, and initiate tester reporting whenever necessary
• Escalate any run-related and operational matters to the Testing Manager
• Work closely with other Testing Managers, Engagement Managers, and relevant stakeholders to ensure client satisfaction
• Proactively define priorities based on the work backlog, and escalate any priority concerns or conflicts 
• With the supervision of the Testing Manager, the Testing Coordinator monitors the project’s quality KPIs and takes appropriate actions to improve them
• Substitutes other Testing Coordinators and acts as a backup when needed

What do you need to succeed?

Technical skills

• Passion, curiosity, and focused interest in the field of software testing
• At least 2 years of hands-on software testing experience, including web, mobile, and OTT media testing and test case development.
• Good knowledge of software testing methodologies and procedures, including a basic understanding of various Testing methodologies and Testing vocabulary.
• Good comprehension of test automation principles and strategies of its application together with manual testing and excellent knowledge of software testing methodologies and procedures.
• Fast learner, continuously improving knowledge in the testing and software development domain.
• Prior customer-facing experience is beneficial, but not mandatory.
• Strong time management, problem-solving, task delegation, and prioritization capabilities.

Human skills

• Excellent communication skills in English, both verbal and written, and strong presentation skills, as the role entails talking with clients.
• Ability to work well under pressure and in an environment of constant change.
• Analytical and detail-oriented and can give constructive feedback to testers.
• Someone who likes to have flexibility in their work hours and wants to work remotely.
• Enjoy actively participating in a highly collaborative team.
• Fast learner, continuously improving your knowledge in the testing and software development domain.
• Socially open-minded, expressing empathy and consideration to cultural differences.
• A team player, who are someone that values the help of others and the sense of belonging to a team.

What is the Candidate consideration process?

We do our best to bring on individuals who will be excited about their role and have the potential for a great future with Testlio. Since we are 100% distributed we give you the chance to meet with multiple people from our organization to give you an idea of who you would be working with, role expectations, etc. Our interview process can take about 3 to 4 weeks to complete. 

1. Application review
2. Recruiter interview 
3. Testing exercise & TestGorilla exercise
4. ~ 3 Hiring Manager and Stakeholder interviews
5. Background & Reference check 
6. Offer

Diversity and Inclusion

Testlio is an equal-opportunity employer deeply committed to creating an inclusive environment for people of all backgrounds and identities. We are female-founded and 46% of our team identifies as women. See the DEI section of our website for more information.