SplitMetrics is a global software company offering an ecosystem of products and services that serve as a growth engine for top mobile-first businesses worldwide. Our ecosystem includes:
We are currently looking for Support Specialist L1. In this role, you will champion our best practices and help our customers with their daily questions.
Communicate with customers via the Intercom in-app chat.
Take ownership of customer issues and see them through to resolution.
Escalate a problem to other internal teams as appropriate.
Follow support processes and best practices.
Pass on customer feedback to the Product team and provide users with updates about the upcoming features.
Collaborate with Sales & Customer Success teams.
Create and update how-to guides and feature overview articles for our Help Center.
Create short how-to videos describing our product and features.
Participate in small projects, e.g., Product Tour creation, onboarding support for new customers, etc.
2+ years of experience in customer support or another customer-facing role.
Ability to create training materials via text and video.
Experience working with B2B and B2C clients or in high-velocity environments.
Excellent written and verbal English communication skills (C1).
Passion for helping customers achieve success and get things done.
Excellent sense of discipline and responsibility.
Have knowledge of mobile marketing.
At SplitMetrics, our values are not just words — they guide everything we do. To achieve our ambitious goals and maintain success, we stand united by our core behaviors:
Remote Hiring Guidelines: At SplitMetrics, we welcome team members from various countries. While all our roles are remote, certain positions may have specific eligibility requirements based on location. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy: Please take a moment and see our Applicant and Candidate Privacy Notice before applying. Please note that SplitMetrics may process your personal data as part of this application and further recruitment interaction for up to 365 days thereafter in accordance with the Notice. You can exercise your privacy rights as described in the Notice or by contacting us here.
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